Apparently they can manufacture a new game, yet they can't answer the phone at tech support? Doesn't make any sense to me. Very frustrated that I have to email them to get a warranty part (hopefully) when they just announced the new game. All these people are working from home in the last few months and they can't figure out how to help existing customers. Just to pass on the info the support email is [email protected]
Venting, I know - I know.
Quoted from WeirPinball:Apparently they can manufacture a new game, yet they can't answer the phone at tech support? Doesn't make any sense to me. Very frustrated that I have to email them to get a warranty part (hopefully) when they just announced the new game. All these people are working from home in the last few months and they can't figure out how to help existing customers. Just to pass on the info the support email is [email protected]
Venting, I know - I know.
Hate to hear that buddy. The email is [email protected]
Have you asked distro to follow up with Stern as well?
Quoted from ZMeny:Hate to hear that buddy. The email is [email protected]
Have you asked distro to follow up with Stern as well?
hoping I don't have to
Quoted from WeirPinball:hoping I don't have to
Recently customers have told me that Stern is requesting that a distributor submit the warranty request for parts, so you may wanna check with them too
What’s up with mezel mods? Charged me for a bunch of things and sent one item? No email responses...
Quoted from ZMeny:Recently customers have told me that Stern is requesting that a distributor submit the warranty request for parts, so you may wanna check with them too
will do
Problem I have is an opto problem, and I have no clue what controls them on the new system. Without tech support, I don't even know what to replace...
I had to email Stern twice before I got a response, and it took several days, just FYI, but they did eventually get back to me.
Quoted from WeirPinball:Just found it goes into node 9, so I guess I'll have him order one.
Check the Molex connectors to the node board. I’ve had a few issues with the crimp pins inside the connector...one was not making contact with the header pin on the node and one pushed out from the connector.
Quoted from ZMeny:Recently customers have told me that Stern is requesting that a distributor submit the warranty request for parts, so you may wanna check with them too
I can confirm this. I have them on speed dial from stranger things. Haha. But yeah I’ve had to have my distro approve the submission and copy them on all requests.
Just an update - nothing from Stern. I told the customer to request a new node 9, but not good that I have to guess what the problem is. Waste of everyone's time and money. I will look at the connector, but it is a problem after the game warms up so I doubt it is the problem.
I heard from a friend that Stern suspended phone tech support. Temporarily, I hope. Friend emailed them 3 days ago, no response, which is standard, but without the phone as a workaround, they're basically giving up on tech support.
RIP Chas
Quoted from yancy:I heard from a friend that Stern suspended phone tech support. Temporarily, I hope. Friend emailed them 3 days ago, no response, which is standard, but without the phone as a workaround, they're basically giving up on tech support.
RIP Chas
I had a hunch. Chas was freakin awesome. He helped me so much as a noob replacing a Acdc premium vault playfield.
I reached out to them over one month ago via email for a question (with all necessary documentation to get some support), and then followed up two weeks ago, and nothing. So basically, they're not going to help, or conveniently overlooked my email twice...
Quoted from atum:I reached out to them over one month ago via email for a question (with all necessary documentation to get some support), and then followed up two weeks ago, and nothing. So basically, they're not going to help, or conveniently overlooked my email twice...
Concerning they use to be top notch.
I have had better luck recently then I have in the past. I emailed one time and didn’t get a response. I sent another email a few days later and got a response back. After that responses have been quick and helpful.
Quoted from Multiballmaniac1:Concerning they use to be top notch.
With top men no doubt
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