Quoted from Sarge:Vanessa Yannish out of Iowa.
Lied to me about shipping (told me there was NO OPTION for curbside)
The game had clearcoat issues, she could not obtain a replacement.
I offered to pay for a playfield out of pocket, waited six months, (poor communication/ would not return calls)
She refused to send a picture of the replacement playfield before I would send her the money.
Still unresolved
Lesson learned...
Super disappointed in Stern as well, canceled two orders because of the situation.
Is Stern actually part of the problem or is it related directly to your distributor? You may want to notify Stern directly about your distributor issues.