(Topic ID: 298696)

What is on the line at Stern Pinball / Production Schedule

By beltking

2 years ago


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    #4632 1 year ago
    Quoted from Psw757:

    Premiums are slated to be run next and next batch or pros isn’t supposed to be happening for a while from what I’ve heard.

    Here's a question that has probably been asked and answered, but I can't find it on a thread:

    Why would a company run LE's first at a higher price point? Shouldn't an LE being produced first be more prone to glitches not being worked-out, and code being less ready to go at unboxing?

    2 months later
    #5376 1 year ago
    Quoted from math08:

    I also paid in full and my dealer has not said a word other than I am supposed to get a February build. I am hopeful, however, it looks like a goose egg.

    This bothers me a TON. If you are a dealer, and you have a customer who has paid-in-full for a product, and it is taking close to a year (or more) to deliver on that not-inexpensive product, it is simply good business (and being a good human being) to occasionally update the customer on a timeline of expectation for that delivery.

    Some of this falls on Stern. But ultimately it falls on distributors should do this. If anything, to not lose their customer (for the short term, and especially for the long term).

    You have a customer almost to the finish line. Make getting there, for you and for him, a better experience.

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