Quoted from PapaBless:While I do understand being a non-customer doesn't entitle me to ANY information I wasn't going to say anything until I read these items. Actions speak louder than words. I reached out asking if he had any information about the GZ Pro run that was supposed to be shipping soon. I explained I'm not a customer but simply asking to share with you all here. Got an answer that he would be "happy to assist customers". Again from a business standpoint I totally get and respect that, but to come here and say you relay information to non-customers and also that you "support the pinball community" it just didn't sit right with me. Feels like a god at the gates with folded arms saying none shall pass. Simple "No info yet" or "Hey should be shipping within the next few weeks" literally anything would have been super cool. I don't know, just kinda crappy imo
His podcast tends to be the only consistent and “public” source for production updates, and he has no obligation to do that either.
Imagine fielding 30 emails, messages, and texts a day for customers asking questions about the production schedule, then getting another 15-20 from non-customers. You’d probably tire of it after a while... Dude has to draw the line somewhere. He’s not some kind of public servant, and has plenty of other stuff to do on a given day.
With the podcast update he just says it once and it’s out there.