Quoted from Frax:

I gotta say...one thing that is really irking me about this whole situation is that distros seem to be on a really short fuse right now.
Like...okay, great. I get that you're probably getting a bunch of stupid questions, and it's exhausting to deal with. When I email you asking if you can tell me where I'm at on the list for a *pro*, as I'm considering making a drive to buy one, but will wait a month or two if they're actually coming. You tell me that I've only had a deposit in for a month, and it's a year out (which is what you previously told me the wait for a *premium* was, and that you'd put me on the list for a pro as well, and had approx 20 or so in front of me and it shouldn't be too long)...and blast that out to me almost instantly, but then I tell you I'm asking about the pro, and if that gets ignored (Not saying that's the situation currently, I'll allow them a reasonable amount of time to reply).....that's a real good way to piss me off real fast, talking down to me like I'm an idiot after not actually answering the question...
Frankly, this is going to be the second time I've been completely brushed off by a distro on GZ pro if I don't get a reasonable answer without the BS. I spent about a week talking to a smaller distro and the guy just couldn't ever get his shit together and tell me when he was expecting to have premiums, strung me along that whole time, then told him fine, put me down for a pro since you're expecting to have them in May.....sent him all my info...he *never* responded back with where to send a deposit to.I have absolutely NO issue saying this particular one (not the one above) was Arcade Game Sales of Maryland. That dude is entirely swamped with his work, or incompetent, or BOTH. Based on the fact he couldn't even tell me after days and days of telling me to call back later in the day and he would know for sure what he had, and that he couldn't be arsed to tell me where to send money to...I'm leaning towards incompetence. I won't even attempt to ever use him again after that interaction.
Frankly, I'm just about at the point where it's almost worth it to me to pay 11.5k for a used Premium just to avoid all this BS. If you don't want to take my ~20k in sales of a Pro *and* a Premium, then just freaking say that up front and stop wasting my time. Spending this much money shouldn't be so damn hard. Is it "worth" an extra 2k to avoid stress, a year wait, and the hassle of trying to turn around a Pro when the premium comes up? Yeah...honestly...it probably is.

Quoted from Frax:

I gotta say...one thing that is really irking me about this whole situation is that distros seem to be on a really short fuse right now.
Like...okay, great. I get that you're probably getting a bunch of stupid questions, and it's exhausting to deal with. When I email you asking if you can tell me where I'm at on the list for a *pro*, as I'm considering making a drive to buy one, but will wait a month or two if they're actually coming. You tell me that I've only had a deposit in for a month, and it's a year out (which is what you previously told me the wait for a *premium* was, and that you'd put me on the list for a pro as well, and had approx 20 or so in front of me and it shouldn't be too long)...and blast that out to me almost instantly, but then I tell you I'm asking about the pro, and if that gets ignored (Not saying that's the situation currently, I'll allow them a reasonable amount of time to reply).....that's a real good way to piss me off real fast, talking down to me like I'm an idiot after not actually answering the question...
Frankly, this is going to be the second time I've been completely brushed off by a distro on GZ pro if I don't get a reasonable answer without the BS. I spent about a week talking to a smaller distro and the guy just couldn't ever get his shit together and tell me when he was expecting to have premiums, strung me along that whole time, then told him fine, put me down for a pro since you're expecting to have them in May.....sent him all my info...he *never* responded back with where to send a deposit to.I have absolutely NO issue saying this particular one (not the one above) was Arcade Game Sales of Maryland. That dude is entirely swamped with his work, or incompetent, or BOTH. Based on the fact he couldn't even tell me after days and days of telling me to call back later in the day and he would know for sure what he had, and that he couldn't be arsed to tell me where to send money to...I'm leaning towards incompetence. I won't even attempt to ever use him again after that interaction.
Frankly, I'm just about at the point where it's almost worth it to me to pay 11.5k for a used Premium just to avoid all this BS. If you don't want to take my ~20k in sales of a Pro *and* a Premium, then just freaking say that up front and stop wasting my time. Spending this much money shouldn't be so damn hard. Is it "worth" an extra 2k to avoid stress, a year wait, and the hassle of trying to turn around a Pro when the premium comes up? Yeah...honestly...it probably is.

Quoted from Frax:

I gotta say...Is it "worth" an extra 2k to avoid stress, a year wait, and the hassle of trying to turn around a Pro when the premium comes up? Yeah...honestly...it probably is.

Quoted from Rdoyle1978:

I really like Joe and have always had very positive interactions with him - and I will say that I went on a tear in early January trying to find a distributor to get on their list - and none of them really knew what to do or say because (it appears) neither does Stern. I intended to buy through him all along but I was getting nervous about the supply issues.

I am also not sure if he normally does the deposit thing? I've kind of always just gone to pick it up as soon as it shows up. Yeah, this all it sucks. I do think it's worth pointing out that since you're in Texas, and he deals with a lot of face-to-face sales, that might have been a factor. He's got a storefront but it's still a fairly small operation.

Quoted from Hightechaddict:

If it makes you feel any better, I ordered a Deadpool Pro before Godzilla was even announced and there are (supposedly) going to be 2 more runs of Godzilla before the next run of Deadpool happens, and another Godzilla run the same month as the Deadpools.
Plus, I took the price hit for Stern connected, the January 2022 price increase and looks like another rumored price hike in April.
Not to mention my deposit money making money for my distributor sitting in his bank account instead of mine. Also, not a single communication aside from this thread as to what is going on.
All in all, not a fantastic first NIB experience.

Quoted from gandamack:

That almost sounds like your distributor f'd up and gave your machine to somebody who ordered after you. Some distributors are better/more professional than others. Something does not add up.

Quoted from Frax:

Again, it's not hard to say "we only do local sales." I've got several other people that have corroborated the experience I had, so it's not just me, but it's not my place to speak for them. Had he just told me "Yep, you're good for May/June/Whatever, here's where to send the money." it would've already been in his hands. His loss....under normal circumstances...but these are far from normal, and I have zero doubts he won't miss my money at all. At least he was totally honest about the premiums, telling me he didn't have any clue when he might get more after he told me his next batch was sold. That's about the only positive I can walk away from the experience with.
23 days since our last communication where I gave him my info and told him to send me the payment info. Either you want the money or you don't, I'm not going to chase these guys around and beg. I allowed far more than anyone sane would consider "reasonable" for a response. What other people tell me is the same story....no communication for months...calls and emails ignored....etc etc... frankly I feel like he did me a favor at this point.

Quoted from WeirPinball:

Other Titles Available For Purchase/Pickup At The Louisville Show (do not have to wait until show end to pickup, but must pre-purchase for us to bring):
- Jersey Jack Guns N Roses LE (NEW IN BOX) ($11,000)
- Stern Elvira's House Of Horrors 40th Anniversary Edition (NEW IN BOX, #40, #69, #?)
- Stern Batman 66 LE + mods (preowned) ($21,000)
- Stern Stranger Things Premium (NEW IN BOX) ($14,000)
- Stern Jurassic Park Premium (preowned) ($11,000)
- Stern The Mandalorian LE (NEW IN BOX) ($15,000)
- Stern Godzilla LE (NEW IN BOX) ($19,000)
- Stern Beatles Gold (preowned) ($8,250)
- Stern Star Wars Comic Premium + mods (preowned) ($11,000)
- Stern Star Wars Comic: Home Edition (preowned) ($4,400)
- Stern Deadpool Official Topper ($749)
- Stern Stranger Things Official Topper ($650)
- Stern Shooter Rods, Art Blades, Shakers, Armor, Banners
- ICE/Raw Thrills Jurassic Park Sitdown Shooter Arcade (preowned) ($8,500)
- Valley Dynamo Zombie All-Star Baseball Pitch N Bat (NEW IN BOX) ($5,999)
- CGC Ms. PacMan/Galaga Standup Arcade (NEW IN BOX) ($2,999)
[email protected]
text: 812.457.9711

Quoted from Frax:

I gotta say...one thing that is really irking me about this whole situation is that distros seem to be on a really short fuse right now.
Like...okay, great. I get that you're probably getting a bunch of stupid questions, and it's exhausting to deal with. When I email you asking if you can tell me where I'm at on the list for a *pro*, as I'm considering making a drive to buy one, but will wait a month or two if they're actually coming. You tell me that I've only had a deposit in for a month, and it's a year out (which is what you previously told me the wait for a *premium* was, and that you'd put me on the list for a pro as well, and had approx 20 or so in front of me and it shouldn't be too long)...and blast that out to me almost instantly, but then I tell you I'm asking about the pro, and if that gets ignored (Not saying that's the situation currently, I'll allow them a reasonable amount of time to reply).....that's a real good way to piss me off real fast, talking down to me like I'm an idiot after not actually answering the question...
*EDIT* I did get another response from this one saying effectively "We don't know, we're not going to make a promise we can't guarantee, and we are supposed to have some pros this month but who knows."
Frankly, this is going to be the second time I've been completely brushed off by a distro on GZ pro if I don't get a reasonable answer without the BS. I spent about a week talking to a smaller distro and the guy just couldn't ever get his shit together and tell me when he was expecting to have premiums, strung me along that whole time, then told him fine, put me down for a pro since you're expecting to have them in May.....sent him all my info...he *never* responded back with where to send a deposit to.I have absolutely NO issue saying this particular one (not the one above) was Arcade Game Sales of Maryland. That dude is entirely swamped with his work, or incompetent, or BOTH. Based on the fact he couldn't even tell me after days and days of telling me to call back later in the day and he would know for sure what he had, and that he couldn't be arsed to tell me where to send money to...I'm leaning towards incompetence. I won't even attempt to ever use him again after that interaction.
Frankly, I'm just about at the point where it's almost worth it to me to pay 11.5k for a used Premium just to avoid all this BS. If you don't want to take my ~20k in sales of a Pro *and* a Premium, then just freaking say that up front and stop wasting my time. Spending this much money shouldn't be so damn hard. Is it "worth" an extra 2k to avoid stress, a year wait, and the hassle of trying to turn around a Pro when the premium comes up? Yeah...honestly...it probably is.

Quoted from Frax:

I gotta say...one thing that is really irking me about this whole situation is that distros seem to be on a really short fuse right now.

Quoted from Crumbalimb:

Zach,s prices are worse then scalper prices, lol Wait !! They are scalper prices This is why I will never buy anything from Zach and all of his fans will defend him to the grave. Zach will sell you Stern Godzilla LE (NEW IN BOX) ($19,000) LOL

Quoted from Pinballer73:

Thanks JackG & WeirPinball . Any idea of the price these distributors are asking for an Elvira 40th?

Quoted from Pinballer73:

Thanks JackG & WeirPinball . Any idea of the price these distributors are asking for an Elvira 40th?

Quoted from Crumbalimb:

Zach,s prices are worse then scalper prices, lol Wait !! They are scalper prices This is why I will never buy anything from Zach and all of his fans will defend him to the grave

Zach will sell you Stern Godzilla LE (NEW IN BOX) ($19,000) LOL

Quoted from Frax:

I get it...I'm just not going to tolerate it. If I walk into a car dealership with 9k and tell them I'm looking to spend 9k...they're not going to tell me to come back tomorrow, and the next day, and the next. They MIGHT tell me to screw off (literally had a sales guy laugh in my face in November when I told them I was looking for a 22 Civic Sport and had 15k in hand for down payment!), or they might show me some cars, but they're not going to leave me alone. They'll send emails for months and months afterwards asking if I'm still interested in a car ETC.
There's got to be some level of personal accountability is what I'm saying. If I can't even get through the *sale* without having to be a rabid dog chasing them.....what kind of support should I expect from a distro like that when there's a dead node board the first month, or whatever? The whole thing just kills all the mojo around getting a NIB game for me. I'd rather not have it than feel like I gave someone that much money that didn't do a single damn thing to earn it other than type out some forms and pass tax back to the government. I've passed on things I wanted plenty of times...this isn't new to me. I'm not a FOMO guy very much, so these "sit back and wait for it to happen" kind of things don't really work with me.
I buy NIB for two reasons:
Less BS than dealing with private sales.
After-purchase support if something happens with the game.
That's it. If either one of those things isn't in the equation...the math simply doesn't add up. I had stellar experiences with GEX previously with Metallica and AC/DC. Zero complaints. But now? They didn't even bother responding when I filled out their info request form. Sure, maybe it got lost in their email, accidentally deleted....whatever. That's not my fault, or my problem. If I had time to play phone tag with people all day, then I would've started there. Service across the board has gone to shit if you ask me. It's not really limited to this distro or that distro...it's all of them, just a question of degree.
At any rate, I've made my point and had my little crybaby rant. I'll pull up my pants now and move on with life.

Quoted from JackG:

I'm not one of his diehard fans, but I don't think that is an accurate or fair assessment of Zach. I haven't bought from him but would in the future. He's pretty transparent and doesn't charge shipping, which is pretty rare these days. Aside from Mad Pinball and Cointaker, I'm not sure who else offers free shipping at MSRP. I also like that he's one of the few distributors who supply us with details of what's on the line, which is what this thread is tracking. Most of anyone's info comes from him.
The earlier prices listed from his Facebook page were from items that he took in on trade or bought back and selling at a higher price as a result of paying a higher price. The other for sale items (not posted in this thread) were machines he opened up to play at the Louisville Expo, and here are those prices:
Available Games:
- (SOLD) Stern Godzilla Pro ($6550)
- (SOLD) Stern Godzilla Pro ($6550)
- (Pending) Stern Rush Pro ($6550)
- Stern Rush Pro ($6550)
- Stern Rush Pro ($6550)
- (SOLD) Stern Rush Premium ($8550)
- (Pending) Stern Rush Premium ($8550)
- Stern Rush Premium ($8550)
- (SOLD) Stern Mandalorian Pro ($6550)
- (SOLD) Stern Mandalorian Pro ($6550)
- Stern Mandalorian Pro ($6550)
- Stern Mandalorian Premium ($8550)
- Stern Mandalorian Premium ($8550)
- Stern Mandalorian Premium ($8550)
- Stern Star Wars Comic: Home Edition ($4400)
- (SOLD)Jersey Jack Guns N Roses Limited Edition ($10550)
- Jersey Jack Guns N Roses Limited Edition ($10550)

Quoted from WeirPinball:

Just check, many distros still have more than 1
I know of at least 4 with inventory

Quoted from Crumbalimb:

Zach,s prices are worse then scalper prices, lol Wait !! They are scalper prices This is why I will never buy anything from Zach and all of his fans will defend him to the grave

Zach will sell you Stern Godzilla LE (NEW IN BOX) ($19,000) LOL

Quoted from galore2112:

something is really broken with this market when $10k toys (that aren’t hand assembled by virgins) aren’t available for many months.

Quoted from Frax:

At any rate, I've made my point and had my little crybaby rant. I'll pull up my pants now and move on with life.

Quoted from Vino:

Broken supply lines don’t unwind quickly.
Good thing you are patient.
Be good to the distributors folks.
Stressful time and most appreciate their customers
even on an off day.

Quoted from delt31:

Some folks get upset if he takes in used games and sell them at scalper rates. Personally, I don’t disagree with that at all. He took in a used machine and that’s a part of his business (used machines) - make the money by offering at market rate, which will speak for itself.
Here’s the question though - that NIB Godzilla at 19k? That is a little odd and rightly draws a lot of criticism as it appears he’s not being consistent with what he says (NIB will only be sold at msrp). His few diehards will scream how dare you even ask about that - he’s the best! Haha. But for those with half a brain, explaining things like that would help his case b/c I’m sure someone didn’t trade in a NIB Godzilla unless they’re the dumbest person in the world.

Quoted from NoDisclaimer:

Cointaker is still taking 1000 deposits on JP Premium with a delivery date third quarter July, August, September. They must know something we don't.

Quoted from PinStalker:

Not only that, I hope they do one more special version of it. The 40th sold out, and at the highest price ever. Doesn't need to be a 40th caliber, but something above a premium? Oh yeah.... I'd move my deposit from a premium to something a little more loaded. Is it Lyman's last Stern game, or Lyman's last finished game?
I wouldn't be surprised if the build on the next premium run is early/mid next year and not Nov. If they DO hate building these the easy way to cut down on the numbers is run the clock, release a couple new pins and watch people cancel. Tough to build? Please. Money is money. There was no pro, they're making a killing off these boxes. One for one this has to be the most profitable pin Stern makes. Cassandra isn't an expensive license at all, and she's eager to cash out and retire.

Quoted from NovaCade:

Their site may be taking deposits, but when I spoke with Melissa all premiums were spoken for. I paid a deposit on a Pro and am on the standby list if a Premium isn’t claimed or wanted.

Quoted from NoDisclaimer:

Cointaker is still taking 1000 deposits on JP Premium with a delivery date third quarter July, August, September. They must know something we don't.

Quoted from NoDisclaimer:

Cointaker is still taking 1000 deposits on JP Premium with a delivery date third quarter July, August, September. They must know something we don't.

Quoted from ZMeny:

Hey all, thanks to those of you with kind words and continued support for Flip N Out Pinball, LLC. To those with strong and/or harsh words regarding our business practices or pricing, Nicole and I apologize for any delays with responding or any mistakes we have made. I assure you, we are doing every possible thing we can to make your enjoyment of the pinball hobby the absolute best it can be. While I can be a bit perfectionistic, I do make mistakes and will continue to make mistakes here and there. We do everything to limit the frequency and magnitude of those mistakes. And looking at the industry and other distribution companies, we are exceedingly happy with our level of support and ethical business practices.
I'm a pinball guy. It's why I'm responding on Pinside. As a hobbyist, some dealers frustrated me in the past, so I worked my ass off to become one. And my goal is to be the best damn pinball distributor there is, anything else means I have not succeeded.
- We continue to offer Free Shipping (w/insurance) on all new Sterns, even when our peers have given up on the practice and even as we see shipping quotes go through the roof.
- We ship fast. That's because I'm impatient and as a hobbyist, I want my games in my gameroom as fast as possible.
- We troubleshoot with customers and we submit for warranty requests, even if it's past the window of warranties. If something is rejected by a manufacturer for replacement, we often pay for the repair and/or the part ourselves. I would like to think a vast amount of customers can and would attest to this. If there is an issue, WE WILL MAKE IT RIGHT. Example, customer last week had his Rush LE damaged in shipment. Instead of waiting a couple of months for Stern to repair, we sent him our own NIB Rush LE and he received it the very next day. We will wait on the repairs.
- We attempt to provide full transparency to our customers or potential customers, even if it costs us a sale. I personally would rather receive truth I don't want to hear than someone blowing smoke up my ass telling me what I want to hear.
- We relay information to our customers and to many non-customers via emails, texts, calls, and the podcast that I produce, giving weekly updates on Manufacturer timelines and changes to production lines.
- We maintain competitive pricing. We sell customers pinball machines for MSRP and often provide free shipping on top. For those manufacturers that we do charge shipping, we often cap the shipping costs to the customers and we pay for the rest ourselves. What many do not understand is that when are receiving 25% or less of the number of products we were expecting this year, then yes, we have to figure out creative ways to fill that void. We have chosen a couple of different avenues, one of which is increasing our preowned sales efforts. So when you see a game listed at Market Price, that's why. I will purchase games on the secondary market for way above MSRP if my market analysis suggests there's still some profit to be made. This isn't easy work and it's risky, but again, we've got to do what we've got to do to run this business. And if that means purchasing a Star Wars Premium Comic Edition for 10k used and hoping to sell it between 10500-11000, then so be it, it's better than not making sales to support our business and ultimately our family.
- We spend countless hours and money supporting the pinball community. Tens of thousands of dollars are spent toward charities, tourney sponsorships, giveaways, etc., much of which isn't aired publicly.
At the end of the day, there are plenty of great dealers you can work with. While we would love to earn and maintain your business at Flip N Out Pinball, we know the reality is that some of you do not want to support our business for whatever reason or maybe you already have a great relationship with your dealer. Absolutely nothing wrong with that, we support your decision and still see you as a pinball friend and fellow hobbyist.
Sorry for the long thesis, but wanted to chime in to express our continued support to you and to the rest of the industry. Please come and chat/BS with us at the next show! We are in Texas in one week woohoo!
Oh...and we do have some exciting additions coming soon at Flip N Out Pinball, such as a revamped website, a new showroom, and a new employee to expedite troubleshooting/tech. and warranty claims.
Zach Meny
Flip N Out Pinball
[email protected]

Quoted from ZMeny:

Hey all, thanks to those of you with kind words and continued support for Flip N Out Pinball, LLC. To those with strong and/or harsh words regarding our business practices or pricing, Nicole and I apologize for any delays with responding or any mistakes we have made. I assure you, we are doing every possible thing we can to make your enjoyment of the pinball hobby the absolute best it can be. While I can be a bit perfectionistic, I do make mistakes and will continue to make mistakes here and there. We do everything to limit the frequency and magnitude of those mistakes. And looking at the industry and other distribution companies, we are exceedingly happy with our level of support and ethical business practices.
I'm a pinball guy. It's why I'm responding on Pinside. As a hobbyist, some dealers frustrated me in the past, so I worked my ass off to become one. And my goal is to be the best damn pinball distributor there is, anything else means I have not succeeded.
- We continue to offer Free Shipping (w/insurance) on all new Sterns, even when our peers have given up on the practice and even as we see shipping quotes go through the roof.
- We ship fast. That's because I'm impatient and as a hobbyist, I want my games in my gameroom as fast as possible.
- We troubleshoot with customers and we submit for warranty requests, even if it's past the window of warranties. If something is rejected by a manufacturer for replacement, we often pay for the repair and/or the part ourselves. I would like to think a vast amount of customers can and would attest to this. If there is an issue, WE WILL MAKE IT RIGHT. Example, customer last week had his Rush LE damaged in shipment. Instead of waiting a couple of months for Stern to repair, we sent him our own NIB Rush LE and he received it the very next day. We will wait on the repairs.
- We attempt to provide full transparency to our customers or potential customers, even if it costs us a sale. I personally would rather receive truth I don't want to hear than someone blowing smoke up my ass telling me what I want to hear.
- We relay information to our customers and to many non-customers via emails, texts, calls, and the podcast that I produce, giving weekly updates on Manufacturer timelines and changes to production lines.
- We maintain competitive pricing. We sell customers pinball machines for MSRP and often provide free shipping on top. For those manufacturers that we do charge shipping, we often cap the shipping costs to the customers and we pay for the rest ourselves. What many do not understand is that when are receiving 25% or less of the number of products we were expecting this year, then yes, we have to figure out creative ways to fill that void. We have chosen a couple of different avenues, one of which is increasing our preowned sales efforts. So when you see a game listed at Market Price, that's why. I will purchase games on the secondary market for way above MSRP if my market analysis suggests there's still some profit to be made. This isn't easy work and it's risky, but again, we've got to do what we've got to do to run this business. And if that means purchasing a Star Wars Premium Comic Edition for 10k used and hoping to sell it between 10500-11000, then so be it, it's better than not making sales to support our business and ultimately our family.
- We spend countless hours and money supporting the pinball community. Tens of thousands of dollars are spent toward charities, tourney sponsorships, giveaways, etc., much of which isn't aired publicly.
At the end of the day, there are plenty of great dealers you can work with. While we would love to earn and maintain your business at Flip N Out Pinball, we know the reality is that some of you do not want to support our business for whatever reason or maybe you already have a great relationship with your dealer. Absolutely nothing wrong with that, we support your decision and still see you as a pinball friend and fellow hobbyist.
Sorry for the long thesis, but wanted to chime in to express our continued support to you and to the rest of the industry. Please come and chat/BS with us at the next show! We are in Texas in one week woohoo!
Oh...and we do have some exciting additions coming soon at Flip N Out Pinball, such as a revamped website, a new showroom, and a new employee to expedite troubleshooting/tech. and warranty claims.
Zach Meny
Flip N Out Pinball
[email protected]

Quoted from Mizzou0103:

Especially if Stern keeps bringing on new distributors.

Quoted from ZMeny:

Hey all, thanks to those of you with kind words and continued support for Flip N Out Pinball, LLC. To those with strong and/or harsh words regarding our business practices or pricing, Nicole and I apologize for any delays with responding or any mistakes we have made. I assure you, we are doing every possible thing we can to make your enjoyment of the pinball hobby the absolute best it can be. While I can be a bit perfectionistic, I do make mistakes and will continue to make mistakes here and there. We do everything to limit the frequency and magnitude of those mistakes. And looking at the industry and other distribution companies, we are exceedingly happy with our level of support and ethical business practices.
I'm a pinball guy. It's why I'm responding on Pinside. As a hobbyist, some dealers frustrated me in the past, so I worked my ass off to become one. And my goal is to be the best damn pinball distributor there is, anything else means I have not succeeded.
- We continue to offer Free Shipping (w/insurance) on all new Sterns, even when our peers have given up on the practice and even as we see shipping quotes go through the roof.
- We ship fast. That's because I'm impatient and as a hobbyist, I want my games in my gameroom as fast as possible.
- We troubleshoot with customers and we submit for warranty requests, even if it's past the window of warranties. If something is rejected by a manufacturer for replacement, we often pay for the repair and/or the part ourselves. I would like to think a vast amount of customers can and would attest to this. If there is an issue, WE WILL MAKE IT RIGHT. Example, customer last week had his Rush LE damaged in shipment. Instead of waiting a couple of months for Stern to repair, we sent him our own NIB Rush LE and he received it the very next day. We will wait on the repairs.
- We attempt to provide full transparency to our customers or potential customers, even if it costs us a sale. I personally would rather receive truth I don't want to hear than someone blowing smoke up my ass telling me what I want to hear.
- We relay information to our customers and to many non-customers via emails, texts, calls, and the podcast that I produce, giving weekly updates on Manufacturer timelines and changes to production lines.
- We maintain competitive pricing. We sell customers pinball machines for MSRP and often provide free shipping on top. For those manufacturers that we do charge shipping, we often cap the shipping costs to the customers and we pay for the rest ourselves. What many do not understand is that when are receiving 25% or less of the number of products we were expecting this year, then yes, we have to figure out creative ways to fill that void. We have chosen a couple of different avenues, one of which is increasing our preowned sales efforts. So when you see a game listed at Market Price, that's why. I will purchase games on the secondary market for way above MSRP if my market analysis suggests there's still some profit to be made. This isn't easy work and it's risky, but again, we've got to do what we've got to do to run this business. And if that means purchasing a Star Wars Premium Comic Edition for 10k used and hoping to sell it between 10500-11000, then so be it, it's better than not making sales to support our business and ultimately our family.
- We spend countless hours and money supporting the pinball community. Tens of thousands of dollars are spent toward charities, tourney sponsorships, giveaways, etc., much of which isn't aired publicly.
At the end of the day, there are plenty of great dealers you can work with. While we would love to earn and maintain your business at Flip N Out Pinball, we know the reality is that some of you do not want to support our business for whatever reason or maybe you already have a great relationship with your dealer. Absolutely nothing wrong with that, we support your decision and still see you as a pinball friend and fellow hobbyist.
Sorry for the long thesis, but wanted to chime in to express our continued support to you and to the rest of the industry. Please come and chat/BS with us at the next show! We are in Texas in one week woohoo!
Oh...and we do have some exciting additions coming soon at Flip N Out Pinball, such as a revamped website, a new showroom, and a new employee to expedite troubleshooting/tech. and warranty claims.
Zach Meny
Flip N Out Pinball
[email protected]

Quoted from thekaiser82:

He took time out of his hectic schedule to drive 4 hours each way and setup this machine for the family days before Christmas.

Quoted from ZMeny:

- We relay information to our customers and to many non-customers
- We spend countless hours and money supporting the pinball community.

Quoted from ZMeny:

- We relay information to our customers and to many non-customers
- We spend countless hours and money supporting the pinball community.

Quoted from PapaBless:

While I do understand being a non-customer doesn't entitle me to ANY information