Quoted from Insanity199:Another vote of confidence for Rob olbobber at Mad Pinball. My DP Premium from the small late Jan run was just delivered yesterday. He was very communicative through the process. He was also very accommodating when FedEx botched the drop ship and attempted to deliver to him rather than directly to me. He did everything he could to get it resolved and keep me informed. FedEx admitted mistake and got it to me in great condition.
The real judge of good customer service is how things are handled when they don’t go according to plan. Rob proved that he goes the extra mile to fix mistakes even when they were made by a third party. [quoted image][quoted image]
Damn I want one!