Quoted from mmuglia:

I just ordered their ACDC thunderbolts. They arrived in two days, can't complain with that.

Quoted from Tilt:

I personally dont think that their service is great. I had an issue with a protector set and went on here asking if others had issues with holes lining up or if it was just me. I didnt complain about the product or even the service at that point, just was wondering if i had done something wrong.
After making the post, i was contacted directly from pinbits and was offered a replacement set. I thought wow, what great service, that i hadnt even complained to them and they were going above and beyone to help me out. They ask for my address and after some time and not receiving the replacemtn, I contact them and once again told that they are replacing it. That was 6 or so months ago, I never did get anything from them
So by contacting me and offering something that i had not asked for, but then not following through with it, they lost me as a customer. Not because of their product, I would have ordered again from them had they not have even offered a replacement. But not sticking to their word when they offered the replacement was what lost me. In fact, just two weeks ago i needed to rivet a flap on a ramp, i searched on here for reccomendations for how to rivet the flap on, many suggested the pressless rivet kit, but once i seen that it was through pinbits, i decided to just mail my ramps to a friend and have him do them. Shipping cost me more than the kit would have cost, but i just couldnt send my money to a company that doesnt stand behind its word

Quoted from Blackjacker:

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Quoted from DugFreez:

I have always had good service from Pinbits. I know when I was getting a plastic protector set for my Spider-Man I asked to get 2 different protector sets they sold, combined....so I would have all the protectors available. When I got them...evidently 2 of the pieces that were from different sets didn't sit so well together. One overlapped the other a bit.
I contacted Pinbits and Martin got right back with me. He asked if I could send him a good picture of them installed. I did and a couple of weeks later he had me 2 newly shaped protectors that fit right together. He also thanked me for pointing the issue out to him and helping him to get it resolved before it effected others.
I can also say as a "parts" seller myself...if there is a problem with a product or a question about a product or inventory, I would much rather have someone ask me than to throw it out to the group...hoping someone else can help or that I will see the thread and help out. I know getting help from the group or voicing an issue as a review is an instinctual thing to do when you are on Pinside alot....and I have done that before in the past. I now see the quickest, easiest and most hassle free way to get your questions answered is to usually just ask the source.

Quoted from hardware:

I was in desperate need of the CV ball stop near the ringmaster and the ringmaster guard and Pinbits were out of both pieces for maybe a month. I would email weekly asking for updates, I was a pain in the rear.
A week or so before Christmas 2010 I wrote to Pam and explained I was desperate and willing to pay $100 (double the price) for both pieces if it could help speed up the process. Pam made them immediately and sent them in the mail via Priority the next day and wouldn't' take ANY money. She said Merry Christmas from Santa. I don't think I ever shared this as I didn't want a flood of people contacting them asking for Christmas Gifts. LOL