I personally dont think that their service is great. I had an issue with a protector set and went on here asking if others had issues with holes lining up or if it was just me. I didnt complain about the product or even the service at that point, just was wondering if i had done something wrong.
After making the post, i was contacted directly from pinbits and was offered a replacement set. I thought wow, what great service, that i hadnt even complained to them and they were going above and beyone to help me out. They ask for my address and after some time and not receiving the replacemtn, I contact them and once again told that they are replacing it. That was 6 or so months ago, I never did get anything from them
So by contacting me and offering something that i had not asked for, but then not following through with it, they lost me as a customer. Not because of their product, I would have ordered again from them had they not have even offered a replacement. But not sticking to their word when they offered the replacement was what lost me. In fact, just two weeks ago i needed to rivet a flap on a ramp, i searched on here for reccomendations for how to rivet the flap on, many suggested the pressless rivet kit, but once i seen that it was through pinbits, i decided to just mail my ramps to a friend and have him do them. Shipping cost me more than the kit would have cost, but i just couldnt send my money to a company that doesnt stand behind its word
here is the thread that i started