Quoted from PanzerFreak:Pretty sad. The radio silent approach is getting JJP nowhere and is pushing people away from buying a JJP. All they have to do is release a monthly community letter, similar to how Stern does, and say they are committing to polishing and expanding code for a number of their games. Talk about it in a monthly JJP podcast.
Overall JJP needs to get existing and new customers excited about their products again. A lack of code updates and ignoring customer feedback is doing the exact opposite.
I disagree that all they need to do is communicate and say they're committed to the code work on all their games. It's taken years of inaction and not delivering on code for them to have earned their reputation. They dug the hole they're in, so it's up to them to get themselves out of it over a period of time. This reputation that they've earned can't be changed by some statements or even by a couple code updates.
If they put out the final wizard mode for POTC today, that shouldn't vindicate them or change their reputation. It's been 5 years. Delivering the code even today couldn't remove the stink from that fact.
Same goes for GnR. They pushed that game way down their priority list for code just like they did on POTC, even though they sold a ton of GnR. People tried to make excuses for JJP not updating POTC code by saying Pinside caused them to not sell many machines, so it's not worth it for JJP to update code.
But what's the excuse for shafting so very many GnR customers? And again, at this point whenever they do put out a code update it doesn't clean the stink off the situation and how they've taken years to deliver for those customers.
At this time I don't see any reason to think JJP will get better. All this poor performance has been going on for the last 5 years when they were only putting out a new title every 18 months. Now they're picking up the pace on releasing more titles. So there's really no evidence to support why anything might change for the better. If anything, evidence points to it likely getting worse.
It takes time and consistent behavior to earn a reputation, whether it's good or bad. From here out, in order to change their current reputation (which they have absolutely earned) they need to show new behavior over the course of a few years and titles. They need to prove over a period of a few years and titles that they're able and willing to deliver for their customers.