(Topic ID: 158743)

what can I do if machine is not as described?

By i_b_flippin

7 years ago


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  • 97 Pinsiders participating
  • Latest reply 7 years ago by Xerico
  • Topic is favorited by 7 Pinsiders

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#49 7 years ago

The scrambled Dmd is a ribbon cable, likely got jostled during shipping. Unplug ALL ribbon cables and plug them back in.

Based on the pics you were sent, doesn't seem like any of the defects you note were really highlighted. I've learned that You have to ask for very detailed pics, you didn't get any pics of the head or boards, that would maybe have deterred your purchase. Playfield pinholes can be touched up, but should have been noted. Hacked wiring is something seller should have picked up, that's not really acceptable. That said rebuilding a connector is not expensive or time consuming to address...a tech can do it in 15 mins or less and parts are pennies, literally. The chunks out of the cab are unfortunate, but again, you didn't get great pics and should have pushed harder for better pics...lesson learned. Rather than return it, which is a hastle and costly for both buyer and seller, try to work out a partial refund. New cab decals are about $250 (not including labor), wiring will cost you about a hundred to get fixed, so maybe $400 off would cover it. A decent player shadow at $2800 isn't terrible...assuming those are the only issues. If I am buying remotely, I often ask for a video before I make the drive.

I bought a TZ from Rob with a non working clock, he covered a new clock from Ingo. I've bought other games from him, no problem. Other times I've had to walk because description was different, I've learned you just need to ask for very detailed pics. If you don't get them, walk away.

#178 7 years ago

I don't think the buyer came on here and trashed anyone, he clearly stated his situation and asked for advice how to handle it. Rob came on and said hed take the game back. The buyer should have gone to the seller first to resolve it, but he was clearly upset and didn't, not the worst thing in the world. I think maybe he could have left names off his original post, but I also don't think that's a big deal either.

All that should happen now is for the buyer to report back that he spoke to the seller and provide the solution that was agreed. Hopefully, it all ends well for both sides.

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