What are these keys for? Backbox unlock issue.

I have three keys that came with my used Walking Dead (Pro) pin. (Pictures below)

-Two keys are identical (stamped "Suzo-Happ E21"). These open the coin door. They will also fit into the backbox lock, but they won't turn/unlock the backbox.

-The third key is different. It's flat on one side and is stamped "Suzo-Happ 510". It does not fit into the coin door or backbox. I have no idea what this key is for.

There are no additional keys hanging inside the coin door or in the coin box.

Questions:
-What is this third key for? Is there a lock on the machine I'm not seeing?
-Should my coin door key also unlock my backbox? Or are they keyed differently?
-Are these three keys the keys that would have come NIB with the machine?
-Is picking the backbox lock my best option?

The manual has no information regarding keys and I couldn't locate any posts asking this very novice question.

I really appreciate the help!
IMG_3918 (resized).JPGIMG_3919 (resized).JPG

#2 4 years ago

TRG

TomGWI

Pinside member

12y 143K 10,945 156

Have you tried the person you bought the game from?

#3 4 years ago

LTG

Pinside member

Contact your distributor.

You have two coin door keys and not the correct backbox key.

LTG : )

#4 4 years ago

PDX

alexpdx

Pinside member

Quoted from LTG:
Contact your distributor.
You have two coin door keys and not the correct backbox key.

Quoted from TomGWI:
Have you tried the person you bought the game from?

Sorry, I should have been more clear. I purchased the game yesterday from a private seller (HUO) who bought it NIB in 2014. These three keys, all on the same keychain, is what the seller gave me.

I will ask, but I strongly doubt the seller has any additional keys lying around. I wouldn't be surprised if he never personally opened the backbox at all, as by his own admission he never had the machine serviced. So he may have not even known the third key did not work on anything.

Also, yes, it was incredibly foolish of me to not open the backbox prior to purchasing. I feel terrible about it.

#5 4 years ago

SMK

TheLaw

Pinside+ Addict

Ann Arbor, MI

12y 162K 48,074 19 30 1

There is no extra lock, throw away the key, or stash it away somewhere.
Look inside the machine for a hook with another key, or order a new key using the number on it.
Or if you can't wait just drill the bastard

#6 4 years ago

BGM

GoodOmens

Pinside member

7y 40,300 406

On sterns, backbox keys (two) should be hanging from inside the coin door. The main key will fit the back box but not turn ( as you discovered).

I’d contact the seller or stern to see about a replacement.

#7 4 years ago

DMC

Bruce_Pickle

Pinside member

6y 55,550 219

The lock you can't open will have a number on it similar to your other keys. Take that number to a hardware store or locksmith and they should be able to cut one from the number.

#8 4 years ago

PDX

alexpdx

Pinside member

Thank you, everyone, for the replies. I will look into all of these suggestions.

I think this random third key may always be a mystery!

#9 4 years ago

MJA

Mitch

Pinside member

Wellesley, ON

10y 131K 5,030 18 38

OP
Quoted from alexpdx:
Thank you, everyone, for the replies. I will look into all of these suggestions.
I think this random third key may always be a mystery!

None hanging inside coin door?

#10 4 years ago

JAS

Manimal

Pinside member

8y 71,050 2,015 3

I would make sure the key that "doesn't open the backbox" is indeed an incorrect key. Check the number on the lock vs the number on the key. If they are the same, your lock might be hung up. Don't want you to throw out a key that might actually work with a little elbow grease.

Edit: from the pic, it looks like the number on the key is different from the lock that it is inserted into (H95 vs E21), so it is not the correct key. They are easy to pick and replace, or you can have a key made. Don't drill it unless you have to.....too many metal shavings and too much chance of damaging something.

#11 4 years ago

PDX

alexpdx

Pinside member

Quoted from Mitch:
None hanging inside coin door?

Nope. I looked everywhere around the door twice, had someone else look as well, and checked everywhere on the floor of the cabinet.

Edit: Previous post I said their were no hooks. There are definitely hooks, but no keys.

#12 4 years ago

LTG

Pinside member

OP
Quoted from alexpdx:
No hook to be found for keys to hang on the coin door

Here is a picture of where the hook and key should be on your game.

I realize yours may be missing. Just for reference for when you contact the seller.

LTG : )

DSC00180 (resized).JPG

#13 4 years ago

PDX

alexpdx

Pinside member

Quoted from Bruce_Pickle:
The lock you can't open will have a number on it similar to your other keys. Take that number to a hardware store or locksmith and they should be able to cut one from the number.

Hey, just wanted to follow up on this specific suggestion. I just got back from a local locksmith / key maker store, based off me sharing with him the images I shared above -- which show the lock (H95) and the key that fits but does not turn (E21) -- he was not able to make a key for me that fit. He wants me to bring in the physical key (E21) for the coin box and he will see what he can do. Didn't sound too promising. -- Appreciate the suggestion though!

I think I'll end up either picking the lock, or buying several Suzo Happ "H95" keys and see if any of them fit.

#14 4 years ago

PDX

alexpdx

Pinside member

Quoted from LTG:
Here is a picture of where the hook and key should be on your game.
I realize yours may be missing. Just for reference for when you contact the seller.[quoted image]

Thanks. I just snapped these pictures of mine. I now notice the hooks, which of course, do not have keys on them.

IMG_3920 (resized).JPG

IMG_3921 (resized).JPG

#15 4 years ago

PDX

alexpdx

Pinside member

https://www.amazon.com/Double-Bitted-Cabinets-Drawers-Pinball/dp/B07B9PYFN2/ref=sr_1_fkmrnull_2

Quoted from LTG:
Here is a picture of where the hook and key should be on your game.
I realize yours may be missing. Just for reference for when you contact the seller.

LTG Would you be able to tell me if your backbox lock and keys have H95 stamped on them? Your keys look similar to these ones on amazon --- which I might just order. Thanks!

#16 4 years ago

ZDG

gutz

Pinside member

10y 78,550 1,745 28

I think all of my common locks are h95. I usually throw out the two keys that come with new ones since I would literally have over one hundred identical spare keys. I would gladly ship you one free of charge (if you can wait that long).

#17 4 years ago

PDX

alexpdx

Pinside member

Quoted from gutz:
I think all of my common locks are h95. I usually throw out the two keys that come with new ones since I would literally have over one hundred identical spare keys. I would gladly ship you one free of charge (if you can wait that long).

That would be amazing, thank you. I'll PM you.

#18 4 years ago

LTG

Pinside member

OP
Quoted from alexpdx:
Would you be able to tell me if your backbox lock and keys have H95 stamped on them?

Yes. H95, and they work in my backbox lock.

LTG : )

#19 4 years ago

MWM

Hayfarmer

Pinside+ Frequent

5y 163K 15,950 5

Lots of stern games have h95 blackbox key. Ask a friend or distributor for a copy

#20 4 years ago

DOC

shlockdoc

Pinside+ Frequent

14y 110K 4,400

Take a needle nose and grab the two security screws and unscrew the plate around the backbox lock. A new lock is 3 bucks. The trip to locksmith and paying locksmith is unnecessary. You can also buy a security torx bit set for cheap at harbor freight. Most pinball part sellers have backbox locks.

#21 4 years ago

LTG

Pinside member