Quoted from phishrace:If your snake mech is having issues, that's a legit concern. It's under warranty and should be fixed. Do you have a call or email in for that? A broken fang however is not worth losing sleep over IMO. Cut the other fang off and be done with it.
I have talked to tech support about the mech problem. (the tongue sticks up and stays that way when a ball enters the scoop a fair amount of the time, instead of dropping after a ball enters - causes issues during multiball like the tongue getting bashed and it is starting to show symptoms of wear where the balls hit it on the raised tip during 4-ball multiball when things are chaotic)
They recommended:
1. Loosening the lower jaw screws (did that, did not improve it, tongue still sticks in the up position. Before I did this, sometimes weak shots would actually hang at the back of the 'tongue'). The binding is happening on the metal assembly.
2. Bearing with it and allowing it to break in. I didn't see any other posts about this problem so far. I don't know about this. Seems like if it hasn't broken in a bit during 200 plays it probably isn't going to get massively better by 400.
3. Taking the mech apart and out of the game, then bending the lower jaw slightly outwards with some pliers.
I don't really want to do the last two, since #2 doesn't seem like it will work after trying #1 and not seeing a real improvement. I don't want to do #3 because it's a brand new part and should not be behaving that way; it did this right out of the box, i only clued in after multiple plays. I think it's possible the tongue may have been sticking 'up' when the tooth broke off, there are chips out of the front edge of it from balls whacking it when it's stuck up. I've examined it today and it seems like a sensitive mechanism.
I am going to have to call back and see if I can get a replacement, I'd rather not risk ruining the mech and being liable for repair costs; it's already messed up and I've barely done anything to it other than adjust a couple of screws as advised.