Quoted from Chappie101:
Ok so after reading all about the issues with playfields I called my distro and asked him if he had heard anything about these "widespread issues". He said he had heard about it on Pinside but nothing else, so he said he would call Stern to get the skinny and ask them point blank if they are having issues with the playfields in Jurassic Parks. He called me straight back and told me he had talked to Stern and asked them to give it to him straight, they're reply was that they have shipped 700 Pro Jurassic Parks and a grand total of 5 people have complained about the play field issues as we are seeing here on Pinside. By those numbers alone that is less than 1% of the total games shipped that have reported an issue. So either people are not calling to complain to the manufacturer (as they should do) or just complaining here on Pinside. My distro said he'd had one person call to cancel his LE because of the issues he'd read about, then the day after he called back to "un-cancel his order", he'd changed his mind again. I just wanted to share this information FWIW. I will NOT be cancelling my purchase as I'm sure that if there is an issue you can be sure I will be contacting the distro/manufaturer to get it resolved and then posting my results here not viceversa. Happy Flippin'
You really think a distro will tell you the truth on how many complaints they may or may not be getting. Telling you the true# of complaints could compromise future sales.