I thought it was funny. While I understand the angst of the OP, it's a bit like asking a mechanic "my car makes this squeak squeak noise, what's wrong with it?"...

I found screws and washers in my LE and I don't sweat it. If I can't find where it fell from and the game is working, I keep them in the coin box until something stops working. Then I have the parts to fix it!

Cheers,

I’m the kind of guy that would come Over and help you solve the mystery. Unfortunately you’re a bit too far away. I will say I’ve had to look for mysterious happenings on pins before and it can take another set of eyes to notice something missing or even revising it multiple times. Hope this comes to fruition for you

I’ll win you over some day! dingleberry
Hugs and kisses

It's bizarre that something this simple get's overlooked. I realize it's not a major issue, but anything getting in the way of ball path sucks. Flat head screws should help, but I think the screw location is the problem. Keep us posted.

Helicopter is the same. Lmk if replacing helps might do the same if so. Really hasn't been a big deal though but I feel see how that could happen

Any change will likely be psychological - I know that going in. After watching Bowen nail both half-loops with ease last night, I know I just need to play better.

Won't stop me from swapping out the screws though...

Understood, but only one of the 4 screws really concerns me. The left raptor tower screw (https://pinside.com/pinball/forum/topic/welcome-to-the-jurassic-park-le-club/page/68#post-5335068) is unfortunately drilled pretty far off the guide and most likely to impact a shot from the upper right flipper.

fwiw, I just tried a flat head screw and it didn't work (caused the metal flap to bend). There may be a screw that works better, but I don't have one (and I have quite a few to fiddle with). It's possible that the right screw is enough to hold it in place (with some mylar on the left side?).

There is no doubt this is largely psychological...that's why it isn't a big deal. Nevertheless, 97% of the stuff we "shoot the shit" about on Pinside is psychological...like shooter lane beauty and PF dimples

I was watching Buffalo play before DeadFlip and was just about to complain that I just can't get JP to flow as well, then I switched over and saw Bowen just destroy it. Yeah, need more practice on this one.

It’s online on their website. You should have a piece of paper with the address in the package. Or just go to mezelmods.com. You should be able to find the installation guides.

Okay you got me thinking..I haven't pulled these screws out, I'm guessing they are short wood screws and don't go all the way through the playfield.

These or something similar may fit...don't have the countersunk v wedge of a flathead and don't require modifying the metal but may have just enough clearance height https://www.amazon.com/Stainless-Phillips-Screw-Bolt-Dropper/dp/B079YBNQ7Q/ref=pd_cp_60_1/142-1064389-7634404

Maybe a low profile screw head. It doesn’t require a countersink

3954BC70-48BA-4992-9EFD-C36AD78AB44C (resized).png

That's exactly what I was looking for.. Wonder about size comparison

Looks like the keyword to search for would-be pancake head screw

Yes. Pancake head. A local hardware store might have them too. If you can pull the existing screw out of pf and get dimensions maybe online

Yeah I get that. However knowing something fell out where it is needed somewhere is not a good feeling right? So what harm does it do in asking if anyone has ideas where a part came from? Even if odds are no one will know. They just might, that’s what Pinside is for right? People do that all the time. I didn’t expect a miracle but worth a shot.

Joking is fine and needed in fact. Joking about someone’s angst for a missing part though is a little like pouring salt on a wound.

You’re bringing this back up! I wasn’t making fun of anything or any person or the fact that someone lost a washer.
What a soap opera on here!

Joking about a missing standard size washer (that could come from practically any part of the PF) is like "pouring salt on a wound"? Now that's funny

Some serious first world problems here

so I've had many people request videos of my custom audio so I decided to take these two. They show off many, not all of the lines and should give a good idea of what's included. I didn't want to replace everything as some of the lines aren't bad and blend well with gameplay but I needed the classics and they're in there.

Shoot her, They must all be destroyed, Freeze!, Hold on to your butts, welcome to JP, and many others (including more nerdy ones) are in. btw - life finds a way is in too (extra ball) but not on video. Both videos show off the different audio for some of the same shots (raptor cage, ball save, etc). 4K!!

Code link

https://mega.nz/#!wocEzSBZ!mcNwd_1yhYCFbV9pYgAul8akKQgqs0ZUcpqJvkrtk

Whatever dude. Missing parts suck. I don’t really care what either of you think just trying to fix it. Amuse yourselves as you wish. I’ve seen people figure out missing parts quite a few times. If you don’t want to help then don’t but just being a wiseass is generally not appreciated. This is a club thread it was just a fucking question.

Very cool! Do you just download and install the same way you do the Stern code?

Thank you for your efforts!

I'm not sure where everyone is reporting bugs, but I think there's one where you get that Pet... Attack mode going on the right ramp and then lock a Control Room ball, and the timer on the Attack mode continues to run. It timed me out of the mode while in the Control Room's

This game keeps getting better and better! I've also learned that I'm not as good at pinball as I thought I was. You really have to earn it with the tight shots.

I've still yet to see a wizard mode and I'm on 5 ball! My best yet was just now (in terms of progress, but not score). I was one away from the Visitor Center, which I believe is a wizard mode?

I can't stop pressing start!

Yes. You're welcome!

Great Job! Well integrated, seems like it belongs. Thanks for doing it.

An update and a question for all the Stern experts here... (and sorry for the longish post):

I am the owner of LE 313, which upon delivery had a malfunctioning TRex (sat high off the ramp, and didn't eat any balls), had a small piece of green paint chipped off the top of the frame and a random selection of nuts and bolts in the bottom of the case.

I immediately let my distributor know that day.... finally yesterday heard that "Stern will replace both parts".... they wanted to ship them to me, and expected me to install them!!!(WTF)

Now, I'm just a home user, this is my 2nd LE Stern purchase in less than 6 months - I am just wondering, out loud - is this what I should be expecting for spending this kind of money on a game? If so, it pretty much means that these machines should NEVER be bought new, as the risk/reward is 100% on the end buyer.... if I bought a new small car and on day 1, it's systems didn't work... would Ford send me a new muffler or brake kit and expect me to install it myself?

I understand many of the buyers here are using these for business reasons, and so any downtime is missing profits, so, those owners will take the parts and fix things... but, this approach to a "home user" seems completely a$$ backwards and basically tilts my future decisions to no longer consider NIB, as I cannot be sure that I could actually have a working game on Day 1.

Is there someone beside my distributor and the Stern service department I should be contacting, to perhaps better impress upon them, the lunacy of this approach and from a business standpoint - that this completely anti-consumer approach to shipping defective products on day 1, with 100% of the risk on the consumer, is opening Stern up to some bad press?

I don't want to be "that guy" -- I just want, what I think anyone deserves, a working game from the factory, and then I am happy to fix it, when is in a working state, while inevitable things come up... I shouldn't be the onsite warranty/service department on day 1....

PS the "tape trick" on the opto has improved this LE a bit, so, perhaps the issue is the opto alignment... but again.... where is the quality control and testing before shipping out a $10k "game" ? thanks for reading - scott

You've had some bad luck I guess. However, to keep your analogy to the car purchase, when you buy a car the manufacturer doesn't send it directly to you. They send it to the dealership who will then inspect and prepare it, then you get it. Your distributor should have offered the same service. Take it out of the box to inspect and prepare, then sell it to you. If however you chose to have the unboxing experience well then that's the risk you take. Things do happen in shipping. My distributor(from Montreal) offered to check it all out for me but I declined, knowing full well what I could be getting myself into. Even though this was my first NIB, I've owned many pins and feel comfortable fixing issues. I also had nuts and bolts in the box and in the cab, but the game functioned pretty much as it should have. I still get the odd nut or washer sliding down the playfield but it's getting less frequent.

Agreed, bad luck... I feel like the distributor is the one in the "wrong" here... but, wondering how to get a more fair solution... the distributor was paid to deliver and setup... and that is when the discovery happened... so, I feel like I did everything I could to ensure the risk was on the distributor to deliver a working & undamaged game out of the box... what else can a buyer do?

Did you deal with the "local Kingston distributor"? I don't think he's an authorized Stern dealer. I believe the only 2 authorized distros in Canada are Nitro Pinball and Player One. I dealt with Player One and the service was awesome. My LE had the wrong legs (black) and the distributor got the green ones from Stern and then shipped them overnight to me. Obviously I had to install them myself.

In any case whoever came to install the game in your house was responsible to ensure it was functioning properly. Pressure them.

UPDATE: SOLD
I have a Shooter Rod and Tilt Graphics art blades that I will not be installing in my game. $85 for the pair shipped to anywhere in US. PM me if you want them. I can ship today.
Jim
IMG_1564 (resized).jpgIMG_1565 (resized).jpgIMG_1566 (resized).jpg

OMG...hard to believe you can't just admit it was an inane question. FWIW, I've helped MANY folks with technical issues on this forum over the past 7 years with ~3,500 posts...have some respect. Inane questions usually just get ignored, but you like drawing attention to it with your hurt feelings. Move on dude!

It is P1... so, I do feel good that eventually something will be sorted out, but I feel like the default position should be from Stern/P1 "Sorry we brought a game that doesn't work and is damaged, how can we make this right, with the least amount of hassle for you the consumer" ... I would be 100% different in posture if this stopped working a week or a month later... but out of the box, the buyer shouldn't be the one jumping through hoops to find someone to install a new T-rex or remove the playfield and re-align opto sensors themselves... Stern claims that everything is tested before shipping, but the vast amount of posts on this LE thread about the T-Rex head specifically, show that cannot possibly be true... and listen, stuff happens, I just want it fixed without spending my own time and energy.... in the meantime a $10k+ game sits and cannot be fully played.

Unfortunately, this isn't the way it works. For good or bad, pinball ownership is a hobby. If you don't have time for it to be a hobby, you need to pay someone to take the glass off and fix stuff. For a brand new game like yours, it's reasonable to expect the distributor to do the fixing, but that also rarely happens.

Yeah unfortunately even though they are targeting the home users more than the commercial operators now, their business model/philosophy hasn't caught up. They sell these things with the assumption the end user can maintain and fix it themselves. Warranty covers parts only (I think).

Also, it's a commercial money making device. If it was on location it would still make money whether the trex works or not. The operator would just disable it in the settings and the game would play normal. Same with a ramp opto that sometimes misses the ball.. In a home environment it sucks and isn't really acceptable. In a dark dingy bar it doesn't matter...

I played a premium the other day on location and really liked it. I think I'm going to be placing an order for a premium next year. Does anyone have a count and or list of modes based on main modes, multiballs, and mini wizard / main wizard modes?

Thank you!

It's on the Stern website if you click on JP. Documentation. It's called Jurassic Perks. It's a PDF.

I've been waiting for the business model/philosophy to "catch up" since 2004 (when I purchased my first NIB game After awhile, you realize that you go with the flow or stop buying. It's a crap shoot, and fortunately with this last JP2 Premium purchase, it has worked out. I've played ~100 games and haven't had to lift the PF! Everything is working well. It's a stunning game...best game Stern has produced in a long time!

Thank you

Timed out when I tried, no luck here either.

Yes, totally get it - and no problem with taking the glass off and/or paying someone to do the stuff I don't/can't do... I certainly get the hobby part... I just think Stern should be thinking a little more about the Customer Service end with their distributor for home users - they should be willing to make exceptions to solve the problem. P1 has been responsive, I think we are awaiting Stern's move...

I really hope it gets resolved sonner than later. Wish u were a bit closer I could go help.

I really don’t care it was just a simple question. I didn’t like you being a dick. I’m entitled to my opinion just as you are. Imagine that. And you had to send me a PM about it LMAO! Who is the one with hurt feelings? And you tell me to move on. Good you’re so helpful to others. You weren’t to me. Why don’t you get back to that.

Download JURASSIC PARK TREX ALIGNMENT PROCEDURE ( PDF)

Thank you for all of this - I have already done all of these tests...and adjusted the head physically... it still sets well up... that said the tape trick someone posted has improved results.... I imagine my opto sensors are misaligned (someone posted earlier about physically removing and re-positioning them).... anyways, I appreciate the detailed notes for others too. Great community here.