Quoted from timlah79:
Sorry to bring some negativity into the thread but I'm looking for advice. I've had a ton of problems with my LE since day one. Literally every problem others have mentioned and more. Only ones I haven't had is any issues with the helicopter or playfield. The short list is T-rex (everything), bad node board, plunger, flipper coil stop, raptor, set trap targets, flipper rubber wear. My distributor has sent a tech out twice and I've had Stern ship me parts as issues have been discovered (no charge). However I've spent countless hours of my own time dismantling, taking videos, testing, coordinating with the tech's schedule etc along with having to not play the machine between each failure just to get the aforementioned service at each step. Also to this day the T-rex and shooter issues remain unresolved and my right flipper is broken until they send new parts (which throughout this process has taken almost 2 weeks with constant email back and forth).
So my question is, am I at a point to reasonably ask for a partial refund of the original purchase price from my distributor (based on the fact I've had to work on the machine, take time off work, etc more than actually play it for the past 3 months)? Or is this just how it is and I should be grateful for the service thus far?
Appreciate any advice/similar experiences you guys have to share.
The Trex and node board would be frustrating for sure and definitely warranty issues...but what exactly is wrong with the plunger? Springs and screws here and there and some alignment adjustment?.. coil stops and flipper rubber, I buy those in small bulk as they wear out...JP was designed with red rubber in mind for the collector, most pins don't have the red because of the quick wear rate of red vs black and cleanliness issues. What's up with the raptor? and set trap targets?? again, I had some minor tweaks but they were just loosening a screw or tightening a screw here and there to adjust the raptor bob rate hang up issues or tighten up the leaf spring screws to prevent target movement? I'm not disregarding your complaints but I've tweaked and taken the past 3 weeks to adjust and dial my game in...I think or have come to expect it is just part of the hobby as these machines are hand made on the assembly line and can't possibly meet the same standard each and every time..they can come close, but there's always going to be the need to tighten, loosen, adjust and sometimes replace. Everyone's threshold for "it play's perfect out of the box" is subjective and one person's "perfect" may be horrible to another and sometimes this site while great, may falsely lead people to the impression that these games are plug and play..my experience is they are far from it.
I actually love tinkering on my pins...call it an OCD obsession but don't stop playing them for issues and definitely don't take off work...I just play, tweak, fix, replace....and one day.. they get better to the point of just needing a wipedown and some wax...If you don't like doing these things and just like to play, then NIB is probably not for you in future pin acquisitions and may need a more, broken in game.
So, I can't nor can others answer your question truthfully or objectively because your experience with your pin is a subjective one...are you out of line to ask for a refund...man that's a tough one...you can ask but again, it's up to your distro and Stern support. I would say good luck with that but wouldn't expect it to happen.
Again, I'm not saying we shouldn't expect quality and reasonable functionality out of the box for the price tag, but something like a flipper coil stop??? I would get a new part from pinball life or marco (which ship most of their stuff the day of order) on my own and buy 6 more while I was at it - while I waited for the warranty part to arrive - and just continue to play...