Quoted from hawkmoon77:
This is all new to me. I haven't had to deal with anything like this in the past with my Premiums. I have no idea what to expect. Stern customer support has always been great to me, but I don't know their process or even what I'm entitled to ask for. We have also never really disagreed on anything, so I wouldn't be prepared for a scenario where we may.
I trust my dealer. An excellent local store owner that I trust and who has tons of history with Stern. I'm going to ask him his thoughts on it before making any decisions.
My uneducated guess is that there was a screw that holds the apron in place very near that spot. That when they were installing the apron, the screw was dragged through the wet clear and scratched the paint. Looking at that, the scrape is quite close to the apron and I don't see how a ball might do that -further reinforcing the idea that it was done while in the factory.
I don't think that paint "flakes" through clearcoat, causing it to become "torn" like you've shown in the photos.
I looked through the Jurassic manual but couldnt find any photo showing the apron or where the screws are located.
If any Pinsider with a JPLE wants to remove the apron to check, that might be helpful in understanding the root cause of this.
Unlike the following opinion, of these being "ticking time bombs" where the art and clear start lifting, I expect it was a factory screw-up.
Quoted from J85M:
Unfortunately I don’t think hawkmoon77 had issues right away, hope yours is fine but these seem to be a ticking time bomb until the art and clear starts lifting, I’m not confident Elvira3 won’t have issues with the ball continually firing out of that elevated kicker.
Don't be shy about bringing this to both your Distributors attention and to Stern, if your distributor doesnt support you. You can even call Stern directly to explain what you've found, then send them pics. I've always found them super helpful and great to deal with.
I would expect that ESPECIALLY if it's thought that this was an error caused before the pin left the factory and was caused by an employee while being put together, that Stern might consider that eligible for their "case by case" support.
Fingers are crossed for ya!