Zero problems with mine either.

My advice: get the game. Most people.make the tweaks sound like more than they really are. That raptor is 100% fine after a minute with a hairdryer to bend his right arm a little. Any game is going to need a little dialing in, and this one is so much fun once it's done.

Picked up my premium today!

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That's weird.. mines been fine since the procedure

Sorry to hear you're having issues. Not sure why this would be the case, as one heat treatment cured my clever girl once and for all.

It all boils down to Stern being very inconsistent on the production line. Very sad situation

Yup..just you although I did have a couple airhead girls run 2 different invoices for my EHOH and try to charge me for shipping 6 months after I paid for it and 10 weeks after delivery. They have been promptly fired! So that part of your story makes me wonder if we're talking about the same ppl I can relate to that. That's what happens when you want to work from home and not communicate with each other I guess but quickbooks shouldn't even allow that to happen, so frustrating I still don't have the correct invoice paid for my records but I give up

Did you heat the arm up slowly? The trick is to get the arm heated THROUGHOUT the entire arm. All of the plastic, not just the surface material. Even though 30 seconds of heat will make the arm 'feel' soft and bendable, you need the whole arm to soften, including the inside. You will know that has happened as the arm will be willing to stay in any position you choose without any resistance or memory of the arm trying to move back to original, THEN you allow it to cool. Instead of 30 seconds, try moving your heat source away a little more, and then applying for 90 seconds or so. Let the whole arm get completely soft, and then be ready to hold it in its 'new' place for 4-5 minutes. This is definitely not a quick "heat and go" process.

If you continue to struggle with this, there is a different method that I used. I removed the raptor completely and enlarged/elongaged the holes in its feet to allow me to install it (rotated a few degrees) so that its hand doesn't get caught on the raptor pen. It is not easy to get raptor off and put it back - but it is possible. My raptor is working perfectly since I rotated it a bit.
Good luck!

Remove the circled fasteners - note there is one more nut that is left of the picture that doesn't show. You also have to remove the standoff at the back that is circled. There may be one more screw - sorry I didn't take photos when I had it apart. Then you can wiggle the raptor assembly loose high enough to get an offset ratchet screwdriver underneath it - between plastic and the metal side of the ramp. The phillips head screw that holds the raptor faces downward (thanks Stern!). Then you can unscrew the 2 nuts that hold it down, elongate the holes as necessary with a drill or small file, and re-assemble in orientation so that the raptor hands do not get stuck when lowered by the solenoid.
Took me about 45 minutes - may be faster for you given these hints....

Has been solid since I did it so I know it is permanent.

Good luck!

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I replaced the provided single strand wire for the Mezel Mod Raptor Pen, with picture frame multi strand cable. Easier to install, and you can fray the ends so the cable looks snapped. Not bad.

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Just wanted to do a tiny brag that I made it to Escape Nublar today for the first time. I tanked it hard, didn't even make it through two paddocks but I get to say that I began it from the left flipper. I wasn't trying for progression or even score, I just wanted to go through the T-Rex modes as I hadn't seen Museum Mayhem for a while. 2.2 billion with 56 million from Nublar (told you it was terrible) It was a very long game and my fingers hurt now, that's never happened before. Holy sh*t the stress when I bricked the left ramp to start Nublar and it looked like a center drain.

This game continues to be an absolute classic, I don't see it ever leaving my collection. I think nailing the smart missile shot is the most satisfying shot in pinball.

Funny you should just post this. I too just started escape nublar for the first time after owning premium since the start of August. Didn't do that well and tanked trying to hit the 2nd trap target on the 3rd paddock. All 3 jeeps to try and hit it and failed.

Has anyone finished or nearly finished this mode? If so how long can it take as I'm guessIng 20 minutes or more the way I was playing.

Oh Btw I only scored 1.6bil so must not have scored well in some modes

I have tinkered with the "Escape Nublar Challenge" and have a completion rate of about 33 percent but I can tell you that hitting start and playing through Nublar, and attempting to complete it in-game, are completely different scenarios.

And congratulations, it took me MUCH longer than a few weeks to get there!

Hi. Got my Jurassic Park premium and was wondering if the following spots will get worse. Will a washer prevent it from chipping ? Thanks from germany . Max

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Here’s a pic of my entrance to the tower shot (note the white under the end of my guide is dried wax that I missed last time I waxed).

If I remember correctly, for that spot I just loosened the nut under the playfield a bit so I could lift that area of ball guide slightly off the surface of the playfield. Doing that and/or putting a washer there to lift the edge of the guide off of the playfield reduces the chance of damage.
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Sure….

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Playfield (chipping, pooling and peeled paint) on a jurassic park is a well known issue. But it is not on all of them, and has been qualified as : quality lottery issue. So you probably received a bad lottery number.

Thanks . I thought of loosening the nut and put a washer there.
Did nothing on my Maiden pro and it chipped behind the orbit lane guide under the right upper flipper. I want to prevent the JP so it won‘t happen again .

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I know. But what should I do now . Just knowing that I have a bad number doesn‘t really help .

Yep, for the entrance to the left orbit I lifted it and put a washer there. For this spot I only lifted it. You might want to check that left orbit entrance also.

I think that person might be referring to the first batch of JP that went out in Sept. 2019 and had pooling issues before Stern started removing artwork from around the posts. Since that happened I don't think there have been issues from pooling on the machines.

There have been issues with the edges of ball guides being tightened onto the playfields though, and in those spots lifting the guide off the surface is your best chance at preventing that damage from happening (and also adding a washer also isn't a bad idea). But this issue is caused by the edge of the ball guide digging into the clear coat and it's a different issue than the pooling issue on first run of JPs and on the Jersey Jack machines which mostly happened around the base of posts.

Maybe add a Mylar strip along the damaged area to prevent chipping and further damage along with adding a washer.

Thanks . I asked my distributor if I can add a washer and he said may void the guarantee because it‘s no official service bulletin from Stern . Also asked my other distributor for the Jurassic Park he said it‘s ok .

Any distro that says that wouldn't have my business for my next purchase since they don't really know what they are talking about. Put the washer under the guide to protect the PF (just like I did), that has nothing to do with your warranty. Just don't tighten it down too tight.

And ask for a new playfield ….just because you deserve it

I mean after just 500 games I would have been happy about a solution but I got nothing. They said this happened on older games like Star Wars and on newer like mandalorian. It‘s normal and can happen (they said ) . It have to get worse otherwise they can‘t do anything (no replacement , no Money , no other thing to try make the customer happy ) . It was my first NIB so the disappointment was quite big .

Just bought there because he was the only one who had an Maiden at this time . But I will stay away from this distro. My other distro for the JP is fine with the washer solution. The only thing I want is to protect the pin from chipping . I mean they are pretty expensive and I don’t want to throw an money in the bin .

Hi folks,

I have a week-old JP Premium and am having an issue with the t-rex jaw not opening.

I've gone through the Diagnostics menu and set the horizontal bias as needed to ensure the head/jaw is centered directly over the ramp. When I perform the vertical test, I press the '-' button (left flipper button) and the head moves down smoothly staying centered and not contacting the ramp. When I press 'select' (green Start button), it appears the jaw starts opening but quickly snaps shut again. I went as far as raising the head up using the right flipper button and then testing the jaw again using the Start button, but the same thing happens with the jaw briefly beginning to open but then snapping shut.

I followed the detailed t-rex diagnostic/adjustment document found earlier in this thread but all it says about the jaw not staying open is to adjust the t-rex so he's not hitting the ramp. Since mine is not, I'm not sure what else I need to look at.

Can anyone help?

Has it always been an issue or has it just started to occur? It could be a mechanical issue although I've not seen anyone mention something like that previously, however people have reported electrical issues including the solder connections on the coil that opens the mouth. Either way you'll probably need to take T-Rex out of the pin and remove her "skin" to determine the issue - below pic shows the coil in question

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It just started doing it tonight. I've searched this thread and found several posts referring to inoperative jaws. I'm guessing a mechanical issue of some sort so I guess I have to do some disassembly. Not looking too forward to that.

UPDATE: I figured out the problem! One of the wires going to the optical sensor on the lower jaw was broken off. Based on what the symptoms were, I figure the jaw was trying to open but then the 'open' optical sensor reported a ball capture and immediately closed the jaw again. I buttoned everything back up and ran through the horizontal and vertical tests and everything checked good.

Nice work!

Nice trouble shooting! And nice repair!

Hello All,

I receive my premium JP yesterday, what a great game !

Congrats and welcome to Pinside!

That looks sick!!! I will now have to copy

Simple, loosen the screw under those guide rails...clean up if necessary...insert small fiber washer with a small slit to get it around post, that way you don't have to remove rail too high...or remove rail and put PETG or small metal washer in place...it will continue to wear down and chip if you don't correct...Little stuff like this is pinball now a days..The distro who told you this will void your warranty is wrong. Get a new Distro asap

Thanks . Really appreciate the help . Just started to put washers down there .

One question: should the flap at the end of the helipad which meets the playfield be 100% flat with the helipad entrance? If so what can I do ? Current status see pictures please.

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My $0.02:
I love this game. It's challenging and can be frustrating but it always leaves me wanting to play another game.

I have a WH20 and a WOZ and my JP gets the most play.

Just got my premium, my T-Rex will sometime go to the correct spot for T-Rex event but other times will try to set his head down on the wireform or to the side of the left ramp. Any idea how to fix it so I maintains the proper base alignment?

Not sure if this is the cause but it seems like it sometimes tries to turn its head too far and gets stuck right or left which could potentially confuse where it is located. Not sure if that’s actually true but its where I am in trouble shooting haha. To that note, is there an adjustment to limit how far left or right the T-Rex turns? I went through the adjustment menu but was confused what some of them with the head where actually doing. Sorry if these are dumb questions, I am very much a noob.

Just was the wrong way round . I just turned it around and it’s much better .

I'm in the club as of Tuesday!

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I had some help during the unboxing.

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Unfortunately, my game wasn't 100% out of the box. I'll post up a rundown of the good and bad later.

DakotaMike pretty jealous, I have had mine on order for 6 weeks now and have been told I might not even get it this year. Just curious, how long from order to delivery did it take you? Enjoy the game!

Hi, just over a month from payment to delivery. Gave me time to order all my mods and accessories!

And yeah, I was super lucky to find a dealer who still had games incoming that weren't spoken for. Although not so lucky because one of my ramp optos is faulty. So I haven't been able to really play yet. But hopefully, Stern will get the part to me soon.