Quoted from Mjesposi:

Hey everyone. Two more questions as I was just playing a couple games with my son and the permanent Newton ball piece came flying off. I opened everything up and force fit then all on but it came off again two times later. When putting the ball back I noticed two lines and like a raised area in front of where the ball sits (pics attached). Is the ball / stem connection broke at this point and should I reach out to stern? As for the play field, anyone know what that is?
Last question is on the ball launch. I have the green spring and have no issue getting it up and over to the helicopter launch LAne when pulling it but when hitting launch button it makes it up and over like 3 out of 10 times. Is that a setting or spring issue?
Machine was purchased brand new and just delivered Wednesday and has about 145 plays on it Thanks again for everyone’s help!!!!
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Quoted from EaglePin:

Not sure about the captive ball issue. I recall posts in the forums about it breaking off before but I don't recall if there's a way to fix other than by getting a replacement captive ball.
For the auto launch here's how I'd work through checking it out. First check that when the ball is at rest in the shooter lane it's resting equally on both forks of the launcher. If it's not, then slightly bend the forks so the ball is resting on both of them.
Then take slow motion video to see if the ball is veering one direction or the other at any point up the launch ramp.
If the video shows the ball is going straight the whole way through the shooter lane, then try either decreasing or increasing the power setting of the auto launcher to see if it helps (I'd try decreasing a bit first).
If the video shows the ball is not initially pushed straight up the lane, then try slightly bending a launcher fork to counter the direction the ball is going so it starts out going straight up the lane.
If video shows the ball starts out straight but then veers once it hits the metal ramp in the shooter lane, then you might need to adjust the metal shooter lane ramp. People have done that by putting a washer under a screw in the front forks where the metal shooter lane ramp begins. Searching "washer fix" in this thread or the other JP2 thread will probably give you some results of posts with pictures showing it.

Quoted from Mjesposi:

Thank you so much for the input and help - love the support and help from this community!! Mike

Quoted from Mizzou0103:

I just got a Premium yesterday and have a question. Is the TRex supposed to eat the ball every time at the start of TRex multiball and other TRex events? Mine seems to do it like a third of the time.

Quoted from Mizzou0103:

Ok. So my issue is that when running TREX HORIZONTAL MOTOR TEST the TRex head is super inconsistent. Without changing the bias, the head will end up at wildly different resting locations. Sometimes it’s far to the left. Other times it’s far to the right. Sometimes it’s dead center. Any ideas?

Quoted from Lounge:

Make adjustments based on position of her head during gameplay. I’ve noticed that her position during testing and her position during gameplay vary a bit. Small adjustment, play a game, small adjustment....

Quoted from Mizzou0103:

It’s the same during game play too. First game it worked perfectly. The second game, it was all the way over to the left. I’m wondering if a factory reset would make a difference.

Quoted from Lounge:

Make sure the mech is secure in the back. Could be some looseness back there.

Quoted from Mizzou0103:

Just got in touch with CoinTaker. Supposedly there have been a few wonky TRexes. They’re going to have Stern send me a new one.

Quoted from JMCFAN:

Does anyone want some palm trees and mounting discs? Bought way too many of both... PM me ... just pay the shipping...

Quoted from JMCFAN:

Amazing... offer items for free...just pay shipping... and they complain about shipping... just wow...

Quoted from seenev:

Is it expensive? I was gonna ask about this but I keep getting distracted. I appreciate the offer.

Quoted from NorthJa:

Quick question this is my first pinball machine but the legs are not close the the cabinet is that normal? There is about a 1/2 gap from the cabinet to the leg on the side and about a 1/3 of an inch in the front.
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Quoted from PinPickle:

All of a sudden my t-Rex won’t open his mouth.
Anyone have this issue? I went into the vertical motor test and it won’t open its mouth then either.
I can hear a very faint “tick” when run the test. Nothing is jammed and all connections are seated properly.
Are there any other tests I can run?

Quoted from NorthJa:

Quick question this is my first pinball machine but the legs are not close the the cabinet is that normal? There is about a 1/2 gap from the cabinet to the leg on the side and about a 1/3 of an inch in the front.
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Quoted from PinPickle:

Yeah her mouth opens easily. I might try what you suggested and see if I can figure it out.

Quoted from Manny65:

Let us know what you discover. If your game is still under warranty, then it might also be worth placing a support call as well in case you can't work out what is going on.

Quoted from Manny65:

The legs standoff from the cabinet such that they don't damage the artwork. At the top of the leg where it bolts to the cabinet it will standoff by ~1/8" on both the front and side, however the legs do splay out so you'll have a bigger gap at the bottom of the cabinet with more gap on the side than the front. I took a quick look at mine, and it's much the same as yours.

Quoted from Alamo_Pin:

After almost 20 months of waiting, the day finally came. On October 22, 2019, I paid in full for a Jurassic Park Premium. I ordered from Jonathan at ASOA (search the forum using ASOA if you don’t know the mess that guy caused). For weeks and weeks he told me to expect my game in the next few days. After two months of this, I demanded a refund. He refused and kept promising that my game would be delivered. Then he kept making more and more excuses. Then he was finally outed on Pinside and started making monthly refund payments to those he’d ripped off. And to his credit, almost all have received most of their money back, including me.
A few months ago, I tried ordering this game through another distributor, but it seemed the game was near impossible to get. Part supply issues, etc., and more waiting. But today—finally—I joined the club.
But sadly, I set the game up and it is momentarily unplayable. I knew there might be problems when I lifted the head up and the translite came crashing down to the floor. Luckily, there was no permanent damage to the head or translite. But I soon discovered the shooter rod housing was cracked, my shooter rod won’t stay in a playable position, and the right flipper leaf switches are barely attached to the cabinet and won’t make good contact (so I can’t get either of the right flippers to work consistently, no matter how much I play with and bend the switches).
If anyone could take a picture of these flipper switches, I would greatly appreciate it. And for some reason, the game shipped without a tilt bob.
On a positive note, the t-Rex seemed to be working properly when I rolled a ball up there with my hand. Hopefully I get it playing soon. Can’t wait to put the Titan rubbers, mirror blades, and shaker motor in that I ordered a year and a half ago.
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Quoted from Alamo_Pin:

After almost 20 months of waiting, the day finally came. On October 22, 2019, I paid in full for a Jurassic Park Premium. I ordered from Jonathan at ASOA (search the forum using ASOA if you don’t know the mess that guy caused). For weeks and weeks he told me to expect my game in the next few days. After two months of this, I demanded a refund. He refused and kept promising that my game would be delivered. Then he kept making more and more excuses. Then he was finally outed on Pinside and started making monthly refund payments to those he’d ripped off. And to his credit, almost all have received most of their money back, including me.
A few months ago, I tried ordering this game through another distributor, but it seemed the game was near impossible to get. Part supply issues, etc., and more waiting. But today—finally—I joined the club.
But sadly, I set the game up and it is momentarily unplayable. I knew there might be problems when I lifted the head up and the translite came crashing down to the floor. Luckily, there was no permanent damage to the head or translite. But I soon discovered the shooter rod housing was cracked, my shooter rod won’t stay in a playable position, and the right flipper leaf switches are barely attached to the cabinet and won’t make good contact (so I can’t get either of the right flippers to work consistently, no matter how much I play with and bend the switches).
If anyone could take a picture of these flipper switches, I would greatly appreciate it. And for some reason, the game shipped without a tilt bob.
On a positive note, the t-Rex seemed to be working properly when I rolled a ball up there with my hand. Hopefully I get it playing soon. Can’t wait to put the Titan rubbers, mirror blades, and shaker motor in that I ordered a year and a half ago.
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Quoted from Manny65:

Sorry to hear your run of bad luck. I'd say that the game has been lifted at some stage by the plunger or that the plunger has taken a heavy knock in shipping (was there any damage on the top of the cardboard box?) and it has not only cracked the plunger casing but also caused the end of the plunger that is inside the cabinet to catch the right flipper button leaf switch and almost tear it off the inside cabinet wall. Check the game over fully looking for any other damage and report it to your distributor and/or Stern. If you undo the 2 screws holding the leaf switch to the cabinet, you may be able to repair the damage (glue and tooth picks/wooden matches to repack the screw holes) such that you can screw the flipper button leaf switch back securely to the cabinet and get the plunger replaced by Stern but certainly this isn't the way you want to start with a NIB. Hope you get looked after and can start enjoying this great game.

Quoted from Mizzou0103:

Ok. So my issue is that when running TREX HORIZONTAL MOTOR TEST the TRex head is super inconsistent. Without changing the bias, the head will end up at wildly different resting locations. Sometimes it’s far to the left. Other times it’s far to the right. Sometimes it’s dead center. Any ideas?

Quoted from Alamo_Pin:

That's exactly what it looks like happened. I think the plunger was smashed enough to break the casing and knocked into the leaf switches. They are loose and just barely hanging on. Shouldn't be too hard to fix.

Quoted from Alamo_Pin:

After almost 20 months of waiting, the day finally came. On October 22, 2019, I paid in full for a Jurassic Park Premium. I ordered from Jonathan at ASOA (search the forum using ASOA if you don’t know the mess that guy caused). For weeks and weeks he told me to expect my game in the next few days. After two months of this, I demanded a refund. He refused and kept promising that my game would be delivered. Then he kept making more and more excuses. Then he was finally outed on Pinside and started making monthly refund payments to those he’d ripped off. And to his credit, almost all have received most of their money back, including me.
A few months ago, I tried ordering this game through another distributor, but it seemed the game was near impossible to get. Part supply issues, etc., and more waiting. But today—finally—I joined the club.
But sadly, I set the game up and it is momentarily unplayable. I knew there might be problems when I lifted the head up and the translite came crashing down to the floor. Luckily, there was no permanent damage to the head or translite. But I soon discovered the shooter rod housing was cracked, my shooter rod won’t stay in a playable position, and the right flipper leaf switches are barely attached to the cabinet and won’t make good contact (so I can’t get either of the right flippers to work consistently, no matter how much I play with and bend the switches).
If anyone could take a picture of these flipper switches, I would greatly appreciate it. And for some reason, the game shipped without a tilt bob.
On a positive note, the t-Rex seemed to be working properly when I rolled a ball up there with my hand. Hopefully I get it playing soon. Can’t wait to put the Titan rubbers, mirror blades, and shaker motor in that I ordered a year and a half ago.
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Quoted from Alamo_Pin:

But sadly, I set the game up and it is momentarily unplayable. I knew there might be problems when I lifted the head up and the translite came crashing down to the floor. Luckily, there was no permanent damage to the head or translite. But I soon discovered the shooter rod housing was cracked, my shooter rod won’t stay in a playable position, and the right flipper leaf switches are barely attached to the cabinet and won’t make good contact (so I can’t get either of the right flippers to work consistently, no matter how much I play with and bend the switches).
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Quoted from MrMikeman:

Damaged(crushed) shooter + loose backglass = only one thing. The box was stood upside down at some point in transport. Are you sure you didn’t do that while unloading the game from your vehicle?

Quoted from Green-Machine:

Oh no! The blame changes lol

Quoted from MrMikeman:

Damaged(crushed) shooter + loose backglass = only one thing. The box was stood upside down at some point in transport. Are you sure you didn’t do that while unloading the game from your vehicle?

Quoted from Alamo_Pin:

I did transport it from the FedEx dock to my house in my car, but I never stood it upside down and never put any pressure on the top side. So it might be possible the backglass falling out is on me. But if you look at the picture above of the box, you can see the slight damage to the box near the shooter rod area. That’s how it looked when I picked it up. It didn’t seem severe enough for me to inspect it, and it turns out all will be well. I was able to fix the flipper leaf switches and shimmy the shooter rod back into a playable position. My distributor is going to send me a replacement for the cracked plunger housing. I have the game up and running and am loving it.
It’s still a mystery why there was no tilt bob, though.

Quoted from Alamo_Pin:

I did transport it from the FedEx dock to my house in my car, but I never stood it upside down and never put any pressure on the top side. So it might be possible the backglass falling out is on me. But if you look at the picture above of the box, you can see the slight damage to the box near the shooter rod area. That’s how it looked when I picked it up. It didn’t seem severe enough for me to inspect it, and it turns out all will be well. I was able to fix the flipper leaf switches and shimmy the shooter rod back into a playable position. My distributor is going to send me a replacement for the cracked plunger housing. I have the game up and running and am loving it.
It’s still a mystery why there was no tilt bob, though.

Quoted from Smurrill1:

Considering getting some Op Max bulbs from comet to add brighter GI in parts of my JP. Has anyone tried this before? Are there any issues with swapping bayonet bulbs on a Spike game? I'm also assuming sunlight white would be the proper match

Quoted from rai:

I'm going to buy a nib premium, is there anything that I need to be aware of out of the box?