Quoted from ccotenj:
nope, and not the point... it's not a "manufacturer specific point"... don't really care who the manufacturer is... the point is, it's unreasonable to expect someone to fix something that is "brand spanking new" themselves... and it's even more unreasonable to blast them for not wanting to...
to take your example... let's say there only one car manufacturer, and you bought a car from them... you pick it up, and it doesn't run... would you expect people to just say "fix it yourself"?
again, no sympathy at all for the op... karma sucks... but i do think that certain posters should re-examine their responses...
Dealerships prep their vehicles for sale, and that includes fixing anything that broke during shipment or items that came defective from the factory.
If that's the kind of service you want, buy your games from a retailer who will go through the game and make sure everything is good before delivery.