Anything that costs any significant amount of money? Yes

As soon as Stern started marketing The Pin to this market, they should expect people to expect a turn key product. For the new higher price levels and mark ups they are charging, they should have replacement costs and repair expenditures built in.

This doesn't look like a group of operators to me- and they shouldn't be treated as such.

Pinball_Stern.png

"so if you spend a significant amount of money on something, your expectation is that it's ok that you should have to fix it yourself right out of the box? but if it is cheap, it should work correctly right out of the box and/or the manufacturer should take responsibilty for making sure you have a functional product?

oddly enough, i feel differently..."

No, if I spend a significant amount of money, I should NOT have to spend anything. I would expect it to work like it should, and if I did not have the skills to fix it, I would expect the company to make it right because I paid a significant amount of money.

If I did not spend a significant amount of money and it did not work correctly, I would bring it back to the store and either get a refund or replacement like I did with my trimmer I got from Home Depot last week.

Both examples I am not accepting items that don't work. Pinball machines because of size and shipping costs are probably best fixed by a technician at the cost of the company if it is the company's fault the item is not working correctly.