Boy some of you guys are really harsh on the OP. Not everyone feels that comfortable or confident messing around with a "toy" that cost almost $7k. If you weren't a mechanic, would you feel fine going in and changing out a major component of your engine? Give the guy some slack.
I've also been down quite a long time, but Stern is shipping me out a board and new coil for Hulk. It seems it just wasn't getting enough power to the coil to throw the arms up high enough. So when it went to "find a stuck ball mode" it wasn't able to free up the balls (arms would move, but never enough to knock it free). So for over 3 weeks, I've had to take on the glass during every game. Good thing this wasn't on location. And whatever caused this, it got worse because now the arms stopped moving completely, and there is nothing lose underneath. It won't respond during the coil test now either. So should I get ridiculed because I can't fix this? I'm hopeful what they are sending will do the job. I just have to hope I can swap it out comfortably. I've swapped out ball trough opto boards and the main power I/O boards, but not everything on a pinball I feel comfortable doing.