Yea. Another thread by someone that doesn't really want to solve his problem. I mean you can either work to solve your issue, or you can complain about your issue like you're a victim. Most people prefer to just complain. Very few seem to take initiative to solve problems.
In this case you have a choice. Don't play your game and wait for stern to hand hold you through the process. The problem will eventually be solved but it may be several weeks. You bought the game new and there is a warranty. You have every right to proceed this way. But if you do, do us a favor and STFU over it.
Or you can try to learn something from this and learn to debug and solve these types of issues yourself. There is a cost of ownership in owning pinballs. It's not a buy-it-and-play it hobby. If you want that, buy an Xbox or video game system. Your current issues are relatively easy to solve and you've had several suggestions but have taken none of them.
At this point, the reason you can't play your game is because of your choices.