I think maybe they are trying to update to the new tech, boardset, LCD, etc., that everyone was bitching about them not having. And trying to do it on the same staff, or just a few more hands.
If they were to TRY to communicate timelines, and, like JJ did MANY times, miss a deadline, everyone will bitch.
So, they just plow along trying to produce titles and games to play, and everyone bitches.
They could try to hire more help (price increase), or rush things out (buggy), and everyone will bitch.
So I don't blame them one bit for staying quiet, not listening to all the bitching, just keep on working.
This poll will mean nothing to them, it's all lost in the endless bitching here.

I didn't, I just considered it lying to customers.
Then I sold my preorder.

Neither JJP or Stern have impressed me lately, and the LCD is to blame. IMO

The transition for Stern is possibly the reason they are getting so far behind on code. They could be trying to do it without losing the # of titles they create each year. Once again, my speculation/guess.
As for JJP, I think it was harder for them than they anticipated, and could have led to the YEARS of delay that I experienced firsthand, as I made my final payment before Dec. 2011. ...As production began.
Like I say, neither one impresses me much.
But as an operator, JJP's holding of my money for FAR longer than advertised cost me more than any Stern with sub-par code has.