For what it's worth, I had a WOZ with issues.
I ended up contacting Jack directly. I was super-impressed when he picked up the phone himself and made time for me.
He made me a promise to make everything right. It took longer than was originally discussed, but in the end everything worked out. I found that he was/is a man of his honour. I am certain that JJP lost money on the sale of the WOZ that I bought after everything was said and done.
I never posted my issue publicly.
So that's my story/firsthand experience.

With respect to your issues, I would recommend the following:

since you're asking Jack for assistance (I expect he could have told you all to take a hike, legally, right?), why don't you give him some time instead of publicly posting the problem, trying to shame him into helping you?
Bumper was the one who outright screwed you guys, not Jack.
I'm really sorry that you guys went through that. I can't imagine how frustrating this must have been for you all (and continues to be), but don't take that frustration out on the one person who's going to help you.
Especially given the fact that he's trying to run a new company.
IF (and it's only rumour based. I have nothing official to go on) his new company is having cash flow challenges -as most new companies do, then it's pretty impressive that he's stepping up to the plate to help you all out. He may however need more time. Be patient. -and best of luck to you guys. I do hope it works out as best as it can for you all.

Just for the record, you've been trying to draw attention to the fact that you want Jack's help by shaming him into helping you.
After reading a number of your insulting comments, I personally hope he tells you to take a flying ___.
You're being a complete dick and it's time to chill out.

You'll attract more flies with honey than you will with vinegar my friend.

Seriously though: the way this should have played out is Bumper claims bankruptcy and lists JJP as a $130k/whatever creditor. Jack pays the bankruptcy trustee and the buyers get pennies on the dollar.
The fact that this hasn't happened properly/legally helped to create this whole gongshow.

It's perfectly acceptable!

-those of us who don't pre-order

You're what we call "a douchebag".
Since the open house was yesterday, and Jack said "after open day", why not wait until, say, mid week before you start to flame him?

I know you guys are disappointed, and rightly so. But I really think that none of you understand what it's like to run a business. Cash flow is almost never "clean"; ie: your deposits aren't sitting in a bank account reserved for the parts and payroll that it will cost for people to put the pins together. Whether it's Bumper, or Jack, that money was likely spent months/years ago, and now Jack likely isn't sitting on buckets of cash to build your machines, hence the delay.
In Bumpers scenario, he closed shop and left you all high and dry. With Jack, it sounds like he's doing his best to make you whole again. You could at least stop flaming the guy.

I just don't understand how morons can come on here, complaining about why Stern takes so long to release new code updates or why Jack hasn't sent out 20+ machines yet! as if either scenario is straight forward and simple, and as though Stern/JJP is reading Pinside, laughing at your posts, with the code ready, or the pins sitting in storage, waiting for them to simply make a phone call. With both Sterns StarTrek code, and JJPs WOZs for Australia, there are legal considerations and these can take FOREVER.

If you have open dialogue, that's a great start.
I'll say it again: when I had a problem with my WOZ, Jack made it right, at a cost to him.
It didn't happen as fast as was first quoted, but I got a new machine and everything worked put in the end.
With 20+ machines, I can appreciate why this is dragging on.

Hang in there, it'll work out. Jack's a man of his word (but doesn't always make good on his timing, as well as he'd like).

_{Post edited by moderator: Personal attacks not allowed.}

Not sure if you've ever gotten a divorce, or been sued before, but if you have, maybe you can appreciate how long things can take legally? It seems that the world isn't as simple as we'd like it to be.
Again, I have no idea what's happening financially, but nobody's confirmed that Jack's rolling in dough.
Do the math and I expect you will come to the conclusion that a start up pin manufacturer who only has one pin for sale, paying all the monthly costs there are, is probably not able to follow through with 20 machines as quickly as he'd like to.
Give him time. No need to tell everyone that "he's giving you the run-around".
Doing so does not help the situation for anyone.

You know what? You're right.
Mato, I shouldn't have stooped to that level. My apologies.

If you've never watched "The House of Sand and Fog", I highly recommend it.
Few things are as simple as they appear from 1 point of view.

So who's to blame now? JJP for making every little step take way longer than necessary, or is it now on the buyers because they're taking forever to get the paperwork signed and returned?

Seems to me as though every little thing DOES take forever and MAYBE just MAYBE, Jack should never have been put on a spit and publicly roasted per many previous comments, after all.
Hmmmm?

Agreed that JJP took WAY longer than first stated on the actual release of the game. If you're still sore over that, you're in the wrong hobby. (Ask any Magic Girl, RAZA, or Predator buyers!)

My point was that JJP was flamed on this website for being deceitful. It was made out that he was lying and avoiding the issue of the refund/replacement pins. Now that a simple task is to be done (signing paperwork), it becomes very obvious that even the simple things take longer than we'd like. Especially when there are legal issues.

Given we're now at the point where Jack has agreed to not only offer up these machines (which honestly, he isn't even obliged to do since the bankruptcy lawyers for Bumper haven't asked him for the refunds back -likely because Bumper broke the agreement by not providing all the funds?), but make special editions! I think it's well past due for some of the flame-happy-pin-monkeys to own up to your false accusations.

I said it before and I'll say it again: Jack is a man of his word and is a good guy to deal with.

The End.

If you weren't one of the people that flamed Jack earlier, why would you think this was aimed at you?
The thread is 28 pages long. My comments do not apply to everyone who's posted, just those who were treating Jack like a lying criminal, trying to make it sound like this was a simple issue that could be resolved with the flip of a switch.

I said "some of".
But just to clarify, I've edited my post.
Either way, the previous accusers on here should be back up to the plate, with apologies to Jack and co.