Our Swiss startup symsala.com is currently preparing a crowd funding campaign.
A few weeks ago we've decided to start with the platform www.indiegogo.com
Because of our pretty large Swiss networks, we are rather optimistic, to succeed in getting the intended $150,000.
However, a backer asked us yesterday, "how do you ensure to get the whole amount at the end of the day, transparent and verifiable".
This critical question let us ask ourselves, who to contact "behind" the platform Indiegogo, in case of questionableness and concerns.
All we found is the information, that the company is somewhere in California. Nothing else, no management team information, no address, no legal entity details.
Just an anonymous contact form: https://support.indiegogo.com/hc/en-us/requests/new?ticket_form_id=45336
Thus our questions:
Is it common practice in the U.S., do offer services via Internet that way, "masked" so to say?
Are we too leery, too distrustful?
Do you have access to registers to find out about the legal ownership of a Internet business?
Non-anonymous many thanks for your wise advice!!!