I have posted this on the Australian pinball community forum and wanted to reach out here in relation with my dealings with Wayne.
This is the experience that I have had with Mr Pinball (Wayne) and how I have been treated through the process in purchasing a Houdini Pinball machine.
I read the forums and was super excited to be part of the adventure and placed an order.
I will try to get to the point and warn people who are new to the hobby or have been in it for many years. Hopefully people will understand that his actions are not necessary or welcomed by me or anyone else.
His actions towards me were not only rude, but were also unprofessional and as a business owner I would like Wayne to listen to what I have to say, so that this doesn’t happen again or to anyone else.
Wayne, I know you will read this mate so please understand what I am trying to convey to you.
The reason I am posting this here, is because you cancelled my order (without my authorization), yelled at me and hung up the phone on me in a fit of rage when I called you to clear the air.
I ordered a Houdini Pinball from Mr Pinball a few months ago and made 4 payments of a total of $11,990 when it was requested by Mr Pinball.
1 - I have asked many times for a receipt of my purchased item for the amount paid (for my records) as he didn’t send it.
2 - I was offered a replacement decal set for my AFM as CGC requested them to come from Mr Pinball as a batch was sent to him so that he may pass them onto me. Sweet I thought how very cool CGC is.
I sent Wayne a final email re Houdini receipt and AFM decals as I was tired of asking and was embarrassed in asking as I felt this shouldn’t be happening.
I can post the email if anyone is interested in what I said to him, reason being he was pissed off and upset that he cancelled my Houdini Pinball machine after he read my email. The email I got back from Wayne told me to raise a support ticket with CGC to get a new set of decals as he says they were poorly packaged and doesn’t have any left for me. This is after months and months of waiting.
In his email he also told me that he will be cancelling my Houdini Pinball order in which I have fully paid for as he doesn’t need customers like me. I can subsequently see that in the Houdini thread he posted that he had a cancellation, he cancelled my pinball machine but states he had a customer cancel it.
I called Wayne on Friday after I received the email asking him why he cancelled my order just so that I clear can things up, he yelled at me and hung up.
During the day I received a receipt from him re Houdini Pinball of the amount that I have paid, one minute later he sent another email saying disregard the last email.
Wayne this is directed at you.
I attended 2 of your Flip out events to support you and the business to have fun along the way, I gathered my friends to come along with me to see what all the fuss is about. Mark my words, I will never again attend any of the events you hold nor promote your business in any way shape or form.
I do not ever want to see you, nor do I ever want to talk to you again, you have lost a customer forever. I will be letting the people know who are looking to purchase anything from you about my experience and let them make their own decision up before making a purchase from you.
I will be talking to CGC and American Pinball in relation to your actions with all the broken promises you have made.
BTW the decals are on the way after 4 days of communication with CGC, not 6 months that it took with you with broken promises.
Take a deep breath mate and enjoy what is around you, if you yell and moan about everything that you do then you might want to take up another career path. We live in the best country in the world Australia, and we are all very lucky to be part of it. Don’t you make it a terrible place to live because of the actions that you have shown.
Settle down it’s only a pinball a machine, it should be fun and you have killed it for me big time!
To the Owners of CGC and AP please read this and you need to understand that we need change with people who are passionate in this hobby.
Thanks for reading.