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It's probably warped and be impossible to level properly. Hopefully your distributor will take care of it and get you a populated replacement playfield.
My Metallica was the same: https://vimeo.com/122073327
At the time Stern was not building Metallica Premium so they took all the parts off my old playfield and put it back on a new one.
Rob
Quoted from dinot:So I tried something this morning and it made things much better. I added 2 spacers under the right front bracket.
That lowered the PF by that amount. So now the glass moves much more easily....AND...it is much closer to level. Both brackets now sit flush. It is close enough for me to be happy.
[quoted image]
If you manage to level the playfield near the flippers, the area at the rear of the playfield will not be level. Nobody is going to want to touch your game if you try to sell and disclose the playfield is warped.
Don't be happy with a kludge fix. Get that playfield replaced by your distributor and don't settle for anything less.
Rob
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Regina, SK