I would be offended as a customer if I got that response. Was it necessary to get the last snide comment in there like that? You should have just shipped the product and moved on.
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I would be offended as a customer if I got that response. Was it necessary to get the last snide comment in there like that? You should have just shipped the product and moved on.
Quoted from toddsvec:Not really. He had nothing to lose by getting my message back, it doesn't affect his life or business at all. But his feedback caused a public negative rating on my reputation, my business. It could cause lost sales. It could potentially cost my fees to me on eBay. It's business, and personal. But it's not purely personal.
Which is exactly why your desire to keep a positive image should outweigh your desire to speak your mind to the customer.
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