Came here to vent and gripe about an eBay buyer, I've since removed his handle. .* He bought a small power supply kit from me, and in his purchase notes, he said "please ship asap: my pinball is hurtin! " to which I replied "Will go in the morning mail. And FYI, it's posted I ship in 1 business day. And I ship every day, Sundays and holidays like today. No need to attach a note to say ship ASAP, it's actually a little aggravating". And it is. If you're any kind of volume seller, you get tired of messages like "Pack carefully", "Send me the tracking number when you ship" and of course "Please send ASAP". And in most of those cases, they pick ground shipping not Priority for a few bucks more.

He ordered May 27th (at night) and received it May 30th, and left me a negative feedback today: "told me i was aggravating for asking "please ship asap" wont order from again". Butt hurt over a few words, no mention of the fact I sent a quality product that likely fixed his machine, and he got it across country in a few days. To me it's like walking in to a restaurant and asking for the cook and telling him not to burn his meal. OK, that's a stretch.

I have said for years I'll stop doing this when it's not fun anymore. Guys like this are the nails in the coffin. I'm a collector, a hobbyist, and I happen to have a business selling pinball parts. For the $3 profit I made, this cat has to be (in my opinion) a dick and ruin my 100% eBay rating. It won't likely hurt business, except for the fact he'll never buy from me again, boo hoo.

Yes, coming here to vent. With eBay getting hard and harder to sell on, it's guys like this that make it harder. Before you tell me not to sell on eBay, it's easy to say, but not easy to ignore its near half my volume.

Rant off. Play some pinball...

Todd

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I don't fault eBay much in this case, it's totally the buyer. However if they would allow my reply to affect his record, it would warn other sellers. but they don't. Buyers are perfect in eBay's mind, can never do wrong.

Thank you.

I've looked in to that. I think it's slightly illegal

No, that's not what the customer was thinking, he never expected it overnight, never said so. He complaint wasn't about shipping time. Those quotes are exact. To be clear, in the listing under shipping and handling on eBay, it states: "Will usually ship within same business day if paid before 20:59 PDT (excludes weekends and holidays). Expected ship time may vary and is based on seller's order cut-off time.". It's not implied anywhere he expected overnight shipping. He was simply annoyed that I told him my listing said I would ship in one day, that I didn't need a reminder. I called him out on it. It wasn't demeaning, he's living in this USA's "deserved" world.

I told the buyer exactly: ""Will go in the morning mail. And FYI, it's posted I ship in 1 business day. And I ship every day, Sundays and holidays like today. No need to attach a note to say ship ASAP, it's actually a little aggravating"." If that's reason to receive a negative feedback, I'm sorry but I disagree that it's reasonable. If you think I'm the a-hole in this situation, can I have your eBay ID?

I appreciate your input. Like I said, I don't expect every one to agree. My listings say I ship 1 day, my feedback shines for fast shipping, being "reminded" to ship quickly gets old. That a pointed out my listings say when I ship, and I find being reminded aggravating, TO ME, isn't a reason to leave a negative.

It can be removed by the buyer if I request it and he agrees. eBay will remove it in certain cases. It's not always cut and dry. I did send the buyer a message, and have not gotten a reply. I have not requested to him to change his feedback, I've asked eBay first. I doubt they will. But they might. It depends on who you get. About 6 months ago I sent a $5 package of heat shrink, it came with a slight tear in the padded envelope, they buyer claim it poorly packed and damaged. It was not in either case, but he requested a return and I paid to return it. Nothing wrong with it at all and he left me a negative. eBay removed his feedback. He had a pattern, had left many people negatives for "improper packing" and asking for refunds. We're talking heat shrink tubing here guys! I lost money on it, but he's not getting free product.

I often say, 99% are fine, the 1% make up for the stories. Yes, here's one. I just hope a few sellers will block him on eBay as I did. Chances are he'll never buy, but I've blocked people by how they've treated other pinball parts sellers, and it's VERY satisfying to get an email saying "Hey, i tried to buy this but you've blocked me?" and looking t up and realize they gave a negative to someone when an order was a few days late overseas. yes, I blocked you and I don't need your business.

Not really accurate is it to state it that way, is it? I didn't tell him I was aggravated by him giving me money. At all. I told him I ship as stated, 1 day, and that it's aggravating to be reminded. He's spun it like you have in his mind. Him being bothered by my reply wasn't enough for him to cancel the sale, he wanted what I had but planned all along to leave me a negative for me pointing out my listing says I ship daily. Sorry you don't see it the way I do.

I guess I'm going to have to get your Tee shirt size for the next order!

Exactly. I get half my business on eBay, and those requests annoy me (especially when they have the choice of Priority and Express), but if it's on my web site and you send a message like that and didn't pay for Priority? Tell me why in any world would you telling me to ship it ASAP put you ahead of other paying customers.

I appreciate those of you that "get this".

Let me spin this another way. All of my listings for game specific items list the games supported. So Bally repair kits or Rottendog boards lists the compatible games. I get at least once a week "Will this work in XXX", when that game is listed. They do't read. I often reply "yes, games are listed and XX is listing", if I were to say like I did above that it was aggravating that they didn't read my listing, I should get a negative feedback?

No other way to warn other eBay sellers that this guy, purely in my opinion, is out to wreck sellers ratings because he doesn't read and can't handle a little criticism. I hope that he is a Pinsider, and that he can post my message to him asking to retract as I had no reason to offend him, but he's out to ruin my rating. There's no other reason. Received the product? Yes. Received timely? Yes. Quality product? Yes. Fixed his game? I hope so. Didn't like my response to "Ship ASAP", NO he didn't. Ruin my 100% record? Yes. If I save one seller from getting a negative that can potentially hurt business, I'm fine with that.

And like I said, I came here to rant.

He didn't ask for a favor, he asked for something I already provided, and he got it. So he left a negative anyway. If you think I deserved it, I'm sorry, I disagree but I appreciate your input.

It is. It's a fact, just came here to warn and rant.

Agreed, which is why I'm warning.

Thanks for your support and business.

Thanks Tom. I hope it doesn't come across that I'm about to bust a vein, simply venting, telling the facts, and warning others. This came up today while I had one of the busiest days in months, and to just sit there and look at the feedback while I know the guy got his damn pinball machine fixed thanks to me, just grinds my hemorrhoids. Almost a holiday where I will take off a half day, and I have to think about this "douche nozzle" (someone else's words) and I don't like being silent.

Funny that KozMckPinball downvotes all my posts despite having no input.

Necessary no, but it also wasn't offensive. How would that reply offend you? Was it cause you didn't read the listing do it's your fault,? Wasn't snide, was honest, but this is how deserved people are these days. Do what I tell you to or I'll complain and ruin your reputation.

Not really. But you'll downvote this post like all the rest you have.

Sums it up, but he had the power to affect my rating and cause lost business.

Not really. He had nothing to lose by getting my message back, it doesn't affect his life or business at all. But his feedback caused a public negative rating on my reputation, my business. It could cause lost sales. It could potentially cost my fees to me on eBay. It's business, and personal. But it's not purely personal.

Exactly, said right before I said it.

I do appreciate that comment. It is a struggle with me in this day and age to zip your lip and kiss ass, versus telling what unreasonable people want to hear and accept as true life.

You totally get it too. I often block the buyers that ask too many or simply stupid questions. And you and others are right, I'll ignore the idiots that ask for those things they don't need to ask for, and block them, like I always do, from further buying. Even thought I've been on eBay for 20 years (no really, 1999), I am learning people never change, are more and more assholes, and I'll just ignore their stupid emails after I block them from future sales.

You're right, but sad that in this day you have to bow down to the ignorant in fear of a retaliatory rating. The customer here is not appreciative of the product, the quickness of delivery, or that it served his needs. No where back in my parents age would someone be so unthankful.

It's kinda funny to me. I thank the 40+ comments supporting me (guessing), but I'm also just surprised at the number of people that tell me one way or another that telling a customer to cool his jets is deserving of a negative feedback. It's just the way it is these days.

You got super lucky. These days eBay will NOT interject with items "not as described", they will allow for all return requests. You can sell a used brown pair of shoes and they can say anything and eBay will allow the return, on your dime.

I really do appreciate all the input. While I know better, it has just reinforced that "the customer is always right" and always has the power, and I'm not allowed to give any opinion. eBay told us that years ago when they disallowed sellers from leaving buyers negative feedback. Point taken that I should have said nothing, or left off the word aggravating.

Well color me surprised. I contacted eBay and complained that the feedback was not about my product, service or shipping time, and that I had met all their criteria. They even looked at my messages and resulted in:

Upon review, we were able to remove the feedback because we had enough info to contradict the particular comment. You'll see it has updated on your dashboard. Happy 4th! ~Lori

Although I don't think there's a lot of difference to it, I was only trying to tell the buyer I ship every day as my listings and rating show. I probably got too many that week, like I said they get old. In response to "Please ship ASAP", saying

"Will go in the morning mail. And FYI, it's posted I ship in 1 business day. And I ship every day, Sundays and holidays like today."

instead of adding "No need to attach a note to say ship ASAP, it's actually a little aggravating." is what I should have done. However I'm glad eBay didn't see I deserved it.

But I will stand my ground that people that email "please ship ASAP", "Please pack carefully", "send me the tracking number", "I need this right away", are the problem ones.

If I were to walk in to a restaurant and it said 30 minute wait and I asked to be seated ASAP, and I was told that the sign said 30 minutes and I was told it was aggravating when people don't read, I would think she has that right to say so and no, I would not give the restaurant a negative review. If in your scenario I actually was seated in 30, and the food was good, and the price was right. No. I would not. Me ignoring the sign and asking for special treatment is my mistake.

Many see it my way and many don't.

I didn't tell him he was annoying, I stated off the cuff and I shouldn't have, that he didn't need to remind me to ship quickly, and that I find it aggravating. I shouldn't have, learned my lesson, but he also should have taken it with a grain of salt. I messed up in that I spoke up, no one wants anyone to speak their mind. Will I do it again, no. I've said that. Not on eBay anyway.

Some people will be offended by that. I like it myself.

Like I said, I won't do it again, I'm just glad that eBay relatively quickly saw the feedback was uncalled for. I won't poke the bear again. eBay does account for about half my volume, so I can't sneeze it away.

Well I disagree with most of what you say, but my rebuttal will fall on deaf ears and we'll just have to disagree. As I've said a half dozen times now, I've learned to bite my tongue, and I will. I will say one thing, I never "acted like this would significantly affect my business", I'm better off without a customer like this that is so easily offended he has to try and tarnish someones record (again sorry), disregarding the product itself and quick shipping. If it was so offensive, he should have replied to cancel his order and buy elsewhere. Instead he chose to eat the steak. Then complain.

I would have reacted the same way, and as I've stated, won't again. I posted here to vent and warn, and got the mixed reactions I expected.