you definitely shouldn't have told a paying customer that he's annoying. no matter how sick of the same questions you've become. everyone experiences the same level of frustrating things in our jobs, and the best ones still take the high road.. every. single. time. you can spin it anyway you want, but unless you admit you messed up and that you shouldn't ever do that again, you don't deserve to have that review removed. let alone, getting us to block him.