I look at it like toppers.... Nice for those that want to splurge but way too much for limited return for me. I'd rather make the translite interactive for that kind of money...

I would caution others from ordering from these guys. Their contact is abysmal.

I ordered a panel a MONTH ago... and it's taken this long to try to send the still new in box unit back for a refund. Literally, the pinside mail thread is 21 days old trying to have a simple conversation.

The 'we are busy..' excuse doesn't justify a week+ delay in responding to direct emails.

Nor that their website is still a train wreck... what... 6+months later..

Getting the product was easy... the challenges are with communication and their advertising. For instance all the postings about TZ and shadow masks, etc in this thread... yet their actual ads don't say what games they sell panels for (or not).. yet they list them in their game specific ads.

Exactly... they list the speaker plastic in all their ads... yet just say "(limited games)" - because they use the same text everywhere. Plus they set the expectation here they were getting these made... yet, it seems like that was either given up on, or EXTREMELY limited.. yet no one knows.

If you've read this thread when it started.. then went and bought from an ad... its hard to tell wth you are getting (or not). The details are there if you are armed with hindsight... but they are confusing if you are just reading like most ads.

Don't worry, I'm not using it .. I'm sending it back.

The only reason I ordered this thing in the first place was to replace my speaker panel plastic... which... they don't make.

For the record and follow-up... Dan/etc and I have closed the loop I hope. I opened a dispute in paypal to contact them there as well (mainly to ensure there were no time expiration issues with any buyer protection). From there, we've had reliable communication where the company offered the refund with the shipping information. Today I put the unit back in the mail to them. So we got there eventually... but it took 22 days.

For feedback, you guys clearly put a lot of effort into your presence at shows, but your online presence still leaves a lot to be desired. I would also suggest you might want to go back to one of the early posts in this thread and edit it with an update to reflect your current state of products and ambitions. This is a very long thread that wanders through all the progressions you've had with the concept and product. Maybe even just start a new one with your actual shipping stuff vs all the prototyping you've done in the past. That plus making your product descriptions specific to the game in terms of what is offered would go a long way to helping make things more clear.

Best of luck.

Edit: also good to hear the website will be getting the attention needed. Looking forward to seeing the progress.