kbliznick, let me address:
Power supplies. A 2 amp power supply is sufficient to power everything without a problem. One order of 2 amp power supplies that we received were not outputting 2 amps, we did not know this till after they were shipped. Anyone that contacted us we have given upgraded power supplies. We now ship with larger power supplies.
Missing Parts - I believe this has been address also.
Wrong pin on extension cable - this was also an issue with a supplier, which has also been addressed.
Hand bent aluminum brackets - Yes, this was also explained above. Yes the brackets are hand bent, yes we are in the process of upgrading the brackets, as explained above, this up grade will take months do to it effecting other parts. This entire mod is hand made.
The hardware to attach the DMD- I am not even sure what this comment is about. The original panels in the game have elevator bolts. Your game comes with a hard black spacer that goes between the original board and the DMD. We use a Tnut system for the DMD which is the same system that has been used for speakers. When you use your original DMD you use your original hard black spacers that came with your game and supplied bolts that are the proper length, just like when you screw down you speakers. If you are using a color DMD, their is a second set of bolts that are the proper length and you do not use the original black plastic spacers, just like when you normally install a color DMD. Are you using the original black plastic spacer that came with your game? Their are 2 sets of screws, one for original DMD and one for COLORDMD.
The panel did not fit into the U channel on 1 game. We had some height issues on boards that were made over a year ago. We now and have had for a year a metal template at the shop that these go into and are sanding to a consistent height. We have found that some after market boards are thicker then the originals, and we supply a U channel to accommodate these very rare occasions.
Most importantly the fit of the plastic speaker panel does NOT match the light up panel. - This is a damned if you do, and a damned if you don't situation if I am understanding you correctly. We had over 70 different speaker plastics here plus nearly 20 Bally/Williams games here. We have 3 different original The Addams Family plastic panels here and they are all different, the positions of the speakers and DMD's can be up to 1/8" different between different manufacturers of speaker panels. If you take a stack of 10 speaker plastics and stacked them up you would see many different speaker cut outs and many different paint edges for the DMD. If we cut back the size of each speaker and the DMD an 1/8 to a 1/4 of an inch then you get shadows on different parts of the board hence. If we go all the way to the edge, their can be some light bleed, which I would point out some people like. If you get some light bleed, that can be quickly and easily removed with a paint pen. We feel it is better to make the lighted area as big as it can be for some boards, because the lighted area can be easily covered up, but it is impossible to add lighted area.
Couple other issues that could be fixed. - number of cables and lengths. Part of this has to do with that you have 2 remote sensors. one for the speakers and one for the panel. We suggest one remote sensor can be left in the back box area and one remote sensor can be left at the coin door. This way you can control one of the remote sensors at a time.
Recommend a better board for the relay - we have an upgraded replay that we are in the 3rd generation. It works great for some other products we have but it does not work properly for this product. We will have another generation of the new relay in a couple of months, and when it passes all of our tests, we will included that in the product.
Everything you brought up have been addressed or is being addressed. It sounds like these may be some older boards?? PM me on what you need and I will take care of it.