I sorry if somehow something was not communicated in the email, if you want a refund all you have to do is send it back, that simple.

Dan

We have panels for a few games, The Getaway, The Addams Family, Fish Tales, Star Trek The Next Generation and Indiana Jones. All of those are licensed with a fee paid to Rick. We have paid for and are waiting for panels for Creature From the Black Lagoon. Because it has been so difficult to get plastics made, we are not planning on having that done in the future, even through their are a few titles that are crying for new plastics, such as Dr, Who. In talking with Rick, Twilight Zone will never be made because the title is in the panel, and the licensing agreement for that has expired, and it is not worth all of the licensing issues to try to make new ones.

If you look at some of HEP's threads, he has had good luck polishing old ones if they are not severely damaged.

We are in the process of upgrading 6 components of the panel. We upgrading the power supply, the U channel fit and the LED controllers. We have 3 other upgrades that we are working on, and the bracket system is one of them. we have some nice factory made stainless steel brackets here, and we are in the process of upgrading those, but that will be over some time.

We are always looking to upgrade the product, one of the challenges is the speaker plastics were made from different manufacturers and the measurements can be up 1/8" variance. On the original panels the metal speaker grill is large so if the speaker holes are off a little, that is not a problem. We have to make the speaker metal speaker grills as small as possible or you will get a shadow through the plastic. On the panels their is a small area amount of area that they can be moved to adjust for movement on the panel.

Because the panels are made with a resin system, small bubbles can be an issue, which also make the painting process difficult. If you look at the thread with BSD upgraded coffin, you will see he has the same issue, but long term changes are coming.

We have been working on lighted speaker panels for the Stern games, but those games have their own set of challenges, one of the biggest issues with the Stern panels were small (about 1/64") bubbles, and because those are more visible on Stern's it was a major issue. We think we have resolved that problem and are moving forward on the Stern boards, and have a very rough prototype now, but hope to have a perfect one in 3 months. If the system works on the Stern, we will then use the new system on the more popular Bally/Williams titles.

Another issue with Sterns was the artwork, we feel we have that issue close to being worked out.

Many products that get released go through many revisions. When I was talking to Jeff at the Atlanta show, he was telling me about some issue that their were when ColorDMD's were released, of course they have grown past those issues.

It looks like PM's were sent back and forth. We don't have any issues doing a refund, and it looks like those simple words were not put in a PM for some reason.

To make a long story short. flynnibus thought when he purchased the lighted panel he thought a new Twilight Zone speaker plastic came with the panel, which it does not. We have a couple of statements in the listing that we felt made it clear that it does not come with the plastic, flynnbus felt it was not clear. We have not had an issue that someone felt they were getting a speaker plastic in the past, but on flynnbus's suggestion we will be updating the listings to make it clearer, it is on our to do list to make those changes.

I will be the first to admit that our communication is not as good as I would like, the person that answers our emails works 3 days a week, so their can be a delay on replies. Also if she has a question to me or another person, that can cause a delay. Their are many parts to running a business, and I wish I could have every PM replied within hours, everything shipped with in hours and so on. I will say this, and this is a strong statement, we do work hard on customer service. apposed to delays in communication, I don't think we have a unsatisfied customer, and we have done hundreds of sales on Pinside alone.

Dan

Little Shop of Games is the closest Stern Dealer to me, and when I was at his shop 6 months ago, I saw a Twilight Zone plastic in stock. I just checked his website and it shows he has it in stock:

https://littleshopofgames.com/product/twilight-zone-speaker-panel-31-1420-50020/

I don't shop around for Twilight Zone plastics, so I don't know if this is a good price or not, he has it list at $145.00 which is $14.99 less then what we sell out basic lighted speaker panel for, which is the product in question.

https://pinside.com/pinball/market/shops/1032-lighted-pinball-mods/01043-twilight-zone-tz-lighted-speaker-panel-basic

PM sent

Yes, I will be the first to say the website is not good, as a matter of fact I have told people that. I just hired a full time programmer to do the web site and much more (not emails), he started Monday of this week. The website is going to be shut down for 2 days in a few days to upgrade the entire base structure. The foundation of the website was bad, and anything done to it was like putting a band aid on an issue.

We have a lot of good stuff coming on the website. If you check it in 2 weeks, you will see major upgrades. We are also putting in a system that you can custom order lighted magnetic hinge covers that you choose the color, the font, your words for your game. That is an involved program that we hope to have in place in 3 months. Once that is in place and running properly you are going to do the same system for aprons which will probably take 3 or so more months.

Our main goals for the rest of this year:

1. Better communication
2. Very nice website
3. Stern lighted speaker panels
4. Upgrades to Bally/Williams speaker panels
5. Custom ordering of lighted magnetic hinge covers
6. Custom ordering of lighted aprons

We also have some nice items that we are hoping to get out in the next year. We have learned a lot in the past 2 years, and have things in place to addressing all of the above.

During this time flynnibus sent us 6 PM's and we sent him 5 PM's, I would not classify that as "radio silent". flynnibus never sent us more then 2 PM's in a row without getting a PM replied.

Cool, In glad I could help. Sounds like a good price. $145 for TZ may be a bit steep, but I bet their are not many around.

We still get people that see our show pictures, and want you leg lights, and I send them your way.

Thanks for all your support.
Dan

Updates on some recent discussions. Some upgrades can be implemented immediately, some upgrades require other changes and have to be implemented over time:

1. Power supply. Our original power supply was a 2 amp wall wart. 2 amps were very closely matched to the board. We found that when we received 2 amp power supplies from suppers, some were 2 amp, some were a little less. This was never an issue on our universal board (works in 18 games), but our T2 board uses 10% more lights. When you matched up a board that uses more lights with a weaker power supply, we had a couple issues, very rare, but upgraded those power supplies for those customers. Because of this we upgraded the 2 amp power supply to a 3 amp laptop computer style power supply. Also a wall wart can be tight in fitting in some service outlets, a laptop computer supply has more flexibility because of the cord. Their were also a few other advantages. This power supply upgrade has been implemented.

2. LED controllers. Our original LED controls were also matched at 2 amps. These were never an issue, because the T2 board that uses the most power, part of the 2 amp went to the speaker lights, part went to the board. But because we are upgrading the power supply to 3 amps, we needed to upgrade our LED controllers, these new controllers are rated at 6 amps. This upgrade has been implemented.

3. Plastic speaker panels were made by many different suppliers and the thickness of the plexiglass can vary. It was a possibility that if you had the thickest of plexiglass speaker panels, it could be a real challenge to fit in your existing U channel. When you add the thickness of a color LED strip, plus the thickness of the plexiglass speaker cover and adding a couple hundred inches for the panel, it only left about 1/100th of an inch of variance, very tight. The solution to this is we now include a plastic U channel that is 3/100's of an inch thicker then the original. As an added benefit, this panel matches the game better then the original. The original U channel in your game is a gloss black. The H channel between the speaker panel and the translight is a matte finish black. The U channel and the H channel in your game do not match. This U channel is a perfect match to your H channel. This upgrade has been implemented.

4. Bracket. As was mentioned above, the bracket was hand bent, hand made aluminum. This was an area that we wanted to upgrade. In upgrading the bracket, we found other items that were involved with upgrading the bracket. Because of this it will take month to implement the new bracket into the design. We do have the new stainless steel brackets in out shop, and we are moving the direction to upgrade those.

5. The relay we felt was always a week link to the mod, it work fine, it just had more wires then we would have like. We have designed a new relay that is much cleaner and much easier to install. It is a universal relay that is triggered by light and does not hook up to the game. We have used this relay with great success with our lighted magnetic hinge covers. This video is an example of the function of the new relay:

This relay did not work quite as well with the lighted speaker panels as I would have liked, and we are making another revision to the relay. Hope to have that upgrade with in 3 months.

Other upgrades that we are slowly implementing will be a bubble free mold which will help with the paining and will provide a few other upgrades. Our speaker light inserts are not as bright as a Stern after market lighted speaker insert, we are experimenting on a different way of doing these which will also have some added benefits.

you will not make everyone happy with a listing of a product. If it is a short description, people complain that not enough information is given. If you do a long description, people won't read the entire description and will complain that it is misleading. If you have not enough pictures, people complain about that, to many pictures, people complain about that. Per flynnibus suggestion we will include what we call a naked picture which is just the panel. I agree we should have done that to start with, but people do make mistakes. The below picture is a picture of a Dr. Who panel that is turned on set to white, and above it is an original panel to a Dr. Who.

Here is a quote from the listing, and you will see it does mention you use your existing speaker plastic. The last sentence in the paragraph states "The most time-consuming part of the installation is taking the film off of your original plastic speaker panel, however, we give you the tools and instructions to do that" I think this was even referenced in one of the above comments. Also the manual that is linked from our website goes into the description of how to remove the black masking and that tools are included to do that.

"The lighted speaker panel is designed to replace the wood panel in your game that the DMD and speakers mount to. Installation is easy, just transfer your current DMD, speakers and speaker plastic to the new panel and drop in place. There are 2 wires that connect to your game to tell the panel to turn on and off when you turn on and off your game. We have designed the panels so these will not power from you game, so no power worries. The power comes from your service outlet in the game, but as we stated, still turns on and off with your game. This comes with everything needed to install in your game. The most time-consuming part of the installation is taking the film off of your original plastic speaker panel, however, we give you the tools and instructions to do that."

The above is in all listing and has always been in all listings.

If you have an existing speaker plastic that you want to improve on, for our private collection we have used a page from HEP's play book and use a cheap polisher from Walmart, with Novus 2 and Novus 1. These pictures are just an example, and this has mot been polished as good as it could.

Concerns about the website. If you go to our website, you will see many upgraded. We have removed some product categories we won't be doing at this time. We have improved the listing areas that we are working on. We are adding more before and after pictures and adding more videos. the biggest improvements have been in the Lighted Magnetic Speaker Panels. They are display much better the customer has the option to order in their own choice of EL Panel colors for an additional $10 more. Many, many, many more upgrades and changes coming to the the website in the next months, and I expect upgraded to be done every day.

I hope I have addressed all of the concerns that were addressed in the last 40 posts, if I have not, bring it up again, and I will address.

We have worked very hard to not copy other peoples work. When you look at our items you CANNOT say other companies do that. We have worked very hard to make original mods. Because we are the first at doing products in many areas that have never been done before, I am sorry they may not be quite as polished as products that have been around for many years, but we are making many upgrades and improvements to our lines. You know the saying, pioneers get shot, and we have pioneered many new ideas.

We still don't have plasma's listed on out site, because we can not keep up with demand. When we get them on the website, their will be a few week delay on shipping which will be put on the listing, and they may go to zero inventory from time to time.

One product that we have hit a home run on is the Lighted Magnetic Speaker Panels. We did an excellent job on this product before release, all factory connections, hooks up to EVERY game with a service outlet, 5 minute install, nothing has ever been done like these before, addressing an area of the game that has never been addressed and do have a in depth video online about the electronics. We are working on import installations at this time, also different color vinyls.

0615171635b_resized (resized).jpg

0617181532_resized (resized).jpg

0713181549_resized (resized).jpg

0713181630_resized (resized).jpg

0713181631b_resized (resized).jpg

0713181756_resized (resized).jpg

0713181756a_resized (resized).jpg

0713181802_resized (resized).jpg

Couple pictures of our Lighted Magnetic Hinge Covers.

Hope to have Houdini and some Data East titles available next week.

0615181626_resized (resized).jpg

0615181657a_resized (resized).jpg

0616181719_resized (resized).jpg

0620181337a_resized (resized).jpg

0620181400a_resized (resized).jpg

0620181658a_resized (resized).jpg

0620181705_resized (resized).jpg

1 colors (resized).jpeg

Paul, you take great pictures, you have a great game room. I appreciate all of your support.

Dan