Quoted from Whysnow:
I am not sure what you do for work, but i regularly give out huge credits and even take loses when i screw up and make a mistake. Heck, if i have a disgruntled employee that treats a customer like crap then i plan to pay for it to keep the businesses good name intact and know that i will also likely win more customers from those actions in the future. It pays dividends to treat your customers well, even when they make the mistake... Esp when you make the mistake.
Their good name is intact - the only one ruining his rep is the Dung Bandit who thinks it's ok to steal $300. That's obvious from this thread. It's not hurting TPC because most people here are sane.
This isn't walmart, it's pinball, and the customer isn't always right. Expecting TPC to just give away money to a guy who Isn't even a customer is ridiculous. Rationalize it however you want.