I maintain a list of pinball parts suppliers on my web site www.PinballHelp.com - I have had a link to Mad for awhile and my experience with them has been positive, but I cannot ignore the other peoples' complaints, as well as the nature of how he appears to be hiding his address and identity, so I've updated the list on my site to reflect the general consensus that it's sketchy at best ordering from them. I think we are too small and tight-knit a community to allow someone to exploit some of us just because of where they may live.