That is messed up. Another company for the boycott list. Please report back if they pivot and do the right thing.

That is really ugly. It would bother me like crazy after all that hard work to have the product look like that!

That's some bs

Same shit diff'rent day sadly

It might tighten up with a hair dryer or heat gun.

I agree.

That sucks homie.

I would initiate a chargeback with my card company. You have nothing to lose.

I would reach out to them with your pictures. I had some issues with a plastic set and it took a little bit of back and forth but they made it right. I had to go through the help desk which will also give you a “paper trail.”

Companies/people are just phoning it in anymore. Nobody has any pride or shows ownership when providing a service.

Doesn’t Jeff at Classic Arcades produce those decals for PPS? I bet they either came directly from his half ass company or were inventoried from him. Sure does look like his handy work.

If I’m wrong I still stand behind my characterization of his work.

Why would any company that manufactures cabinet decals EVER pre-cut backing? Makes no sense. Also much like you experienced the decal will crease in that area.
I’ve had other types of decals come in creased and I don’t even attempt to install them. I send them back for the same reasons you had issues.
Sorry you are having to deal with that. I would use chargeback as a last resort.

PPS lost me as a customer when he started defending Mirco

I sympathize, but they are correct in taking the position that you should have sent them back before installing. In hindsight.... you could have called them ahead of time, explained your concerns over the crease then asked them if you could/should try to make them work or just send them back.

Dang this would piss me off!! It is a lot of work getting the cabinet just right and then the decal is effed up like that?

Having the cut and then folding the decal exposes that area of the glue to the air and lets it dry. So the longer the decal sits before being installed the less likely it will bond properly at the fold and less likely the crease can be worked out. If you haven't done the other side yet, I might suggest doing it anyway but using Rapidtac with the wet method to see if reactivating the glue helps work out the crease.

What is the sense in sending them back? They are garbage.

Not cool. I will join the boycott.

I'd change the title.. also, sorry I sympathize but agree, you should never have installed it and expected a refund. Happy you got one though so congratz

So it took a Pinside thread to get a refund. What about those that don't have a Pinside account or arent active? Are they SOL? They should have done the right thing regardless of the existence of this thread.

I stand corrected Congrats!

Why did you install if you weren't happy with quality kinda weird if you ask me.

Read post #18.

Glad it worked out. Live and learn right.

PhoenixArcade sells TAF cabinet decals....

https://www.phoenixarcade.com/product-category/the-addams-family

Maybe clear to you. Not clear to the OP. And not clear to me. The vendor sent them out like that. The vendor is supposed to know what they're doing. How is the average customer supposed to know these wouldn't work without trying them?

Anyway, I'm glad they eventually made it right.

It's really common sensical simple!!

if you purchase something & STOP to question the quality from a vender for even a second then don't keep & install it.
Rather remain patient & return item. Search around for an alternative product/venders elsewhere.

Id have also put the decals on, lol. Fuck it! full steam ahead! Toot Toot!

OK, but who is the injured party here? It's not like PPS was going to be able to reuse the decals if OP sent them back. They cost themselves the value of that set of decals as soon as they packed them improperly. Now OP is going to have to peel PPS' decals off, re-prep the cabinet, and then apply new decals. So even if it was a mistake to apply the creased decals, OP is the one paying the price for that decision -- he didn't ask PPS to reimburse him for his lost time and effort, just for the decals themselves. Seems like a fair outcome to me.

In theory they could have returned them to whichever company printed them, or if there is no printing company, offer the set at a discount to someone. Prolly other things as well, those were just what came to mind.

Sounds like it was a packing error not a printing error so I'm not sure they'd have had much success with that kind of claim. Selling at a discount would be a possibility I guess. Though it seems insane to imagine going through all the work of prepping a cabinet and then installing obviously messed-up decals.

With home use, though I doubt a business would care.

PPS can you share if this was a 1-off mistake or something that is common?

That totally looks like a manufacturing error and it was missed when put into stock. If it were common we would be seeing many more complaints. I don't fault PPS that this happened, I fault them for how they handled it.

Rick and his policies ...... I don't have enough time to list what I think.

I love all the geniuses that say I'd never install, I would have immediately sent back. Great in hindsight. OP thought he could make it work and they should have been replaced regardless from the get go. If he has to send back, he can rip off and send fragments. It's shit and shouldn't be resold anyway.

Exactly. The mistake is with the product, OP did nothing wrong. Mistakes happen, but it’s all about how the responsible party handles them that matter.