I have had this issue since I got the game NIB. I talked with Stern about it at first and they said to adjust the switches in the trough. I have adjusted the switches until I am blue in the face. I could get it better but it would never go away. I decided to just live with it at the time but now we are having tournaments and this is unacceptable for that reason. This last time I did it and I thought I had done it because it played 3 games without issue but after that it seemed worse than ever. I know of another person who had this problem and said they had a tech that came out and still couldn't figured it out. Has anyone else had this issue and if so what, if anything did you do to fix it? All new trough switches? Some other adjustment I don't know about? Any help would be much appreciated.