Quoted from shakenbake:
Hey Don. Sorry your having trouble. We’re doing everything we can to help you. Your machine is way out of warranty and bought second hand. We haven’t charged you a dime for tech support and always try to get back you you within a few days. Unfortunately since your hard drive failed we can’t remote in to your machine. If you don’t have a computer tech in your area you have to either send us your machine or send your hard drive and we will attempt to rebuild it. I’m not sure what else we can do to help.
I'm really appalled at the attitude that because the game is a few years old, obviously not under warranty and I am not the original owner, you're "not obligated to support it". That's a quote from Chris your "tech support" guy.
The total amount of tech support I've rec'd (from vpcabs tech via a short email) through "regular channels", has been... "Try turning it off, and reconnecting your hard drive. Something may not be secure in the Sata cable, or power cord. Maybe try a different L plug on the power supply." If you want to charge me for that. I'm fine.
Imagine calling JJP (or any other reputable game maker) and saying, "hi I have a WOZ that has an issue" and they tell you ..."well, we made that game back in 2013, It's totally different inside than what we're making now, it's not under warranty and since you're the 2nd owner... we not obligated to support it. However, you can pack it up and ship it to us for probably $400, we'll fix it for an untold amount and send it back to you for another $400 shipping. OR we can fly a service guy out there to fix it in person." Most companies bend over backwards to support their products so they get repeat customers and good reviews.
I have never asked or expected to not be charged. I'll pay a reasonable amount to get this game working again but I can't afford to ship it back or pay a vpcab tech to fly out to ga to fix it. It's a $2k game in working condition on the used market. It's not a bugatti.