Bloomingdale, IL
Is VP Cabs the top dog in the US market? Looking for a quality built cabinet with all the features that emulate the real feel and sounds of a pin.
(Topic ID: 73334)
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1 year later
Quoted from PanzerFreak:Nice! Yes customer support has been on point with RRW. Roland just hired a new technical support staff member to handle issues which should help. I did have an issue with the screen on my Ultra VP 6.0 but was able to drive down to RRW (Michigan to Ohio) and pickup a replacement for free. US customers can't really do that with a company in Australia lol.
To be fair, there are people that have recently expressed frustration with RRW's support. That is what's keeping me from ordering one now. Sounds like others have had screen issues like you as well. I'm in a sit and wait mode to see how this plays out before I buy.
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