Saw a relevant discussion on the Visual Pinball Junkies Facebook group today about RetroPlay.
Here is a link, but not sure if it will show up without being a member of that group: https://www.facebook.com/groups/VPjunkies/permalink/701064113824942
Just sharing a customer experience that someone had so that people know what their "cheaper, fully installed software" setup gets you... This was a $6000 shipped to the US price tag version.
retroplay.jpg
Here is the text in case the photo attachment is too hard to read:
WARNING! RETRO PLAY AUSTRALIA! DONT BUY FROM THIS COMPANY. I have received a VP machine from a company in Australia called Retro Play. Biggest mistake of my life. What a piece of shit. Underpowered graphics card (not what I purchased, I received an 1660 not what was advertised). Shuttering in game play, freezing, tables don’t load and are upside down. Videos freezing on back glass. Shaker motor is not genuine (has a screw box upside down as cover). Wiring is a rats nest. Chime bells haven’t worked since day one. Purchased 8 solenoids, received 4 (that don’t work in game play). Lockdown bar is not genuine and has a piece of timber on inside to try to hold in place which was glued and fell off (have to keep pushing lockdown bar up in place. The list goes on and on. Attached photos of inside my machine and links of other problems people are having after some research (I should of done before purchase). Tried to get help and assistance and he is no long replying to messages or phone calls and has blocked me on messenger. I have started legal proceedings to get a full refund to get my money back! I will leave links in comments of YouTube videos I have found.
Here are the YouTube links mentioned:
- Another guy with a RetroPlay and his headaches. Read the comments for a few other experiences from other customers. Watch the video for things like how they "mount" speakers and some of the messy wiring...
A follow up from yesterday from the same guy:
More headaches on crappy packaging of parts that should have worked from the start. He is now asking for a full refund... Again read the comments for other people's experiences as well.
Again, this is from a "low price, fully installed, 'turnkey' " Virtual Pinball company. Bad components, terrible hardware installations, botched software setup, wrong installed hardware, broken and damaged pieces, long and terrible customer service responses...
I am not promoting anyone or any company, and I have no experience with RetroPlay myself for the negative side of things. Just sharing what this guy did on a Facebook group today for you to make your own judgements on what to do and were to buy products.