Clark, MO
I do see both sides of it but when you're $9000+ proud of the games you sell, the support should be stellar.
I work for a retailer and prices are higher for the tech support and warranty/parts offered.
You win most, and lose on a few. That's just how business operates. Hopefully you're selling a product you feel will be reliable.
In JJP's case as far as WoZ [can't comment on Hobbit] there's an abundance of glitches and weird problems that plagued early games and games in certain time blocks of manufacture.
The ones we've sold locally, have been very reliable in home use. Lots we've never heard a peep out of the customers.
Sounds like tech support [department - not people] needs to improve and be way more responsive.
