I could not agree more. These machines are not made by BMW or General Electric with millions of funding and an army of engineers in their corner. I would say that these machines are made by enthusiasts for enthusiasts. I do understand that every dollar we, the consumer, spends is a perfect and non-broken dollar and that we expect perfect products. But not even the mighty Apple or Google can deliver to the expectations the demanding customer base rightfully has these days...how should an outfit like JJP have a better shot at being perfect?

I know, I know...the situation sucks but do not forget that there are NO winners here. Every little thing that goes wrong cuts right into JJP's already limited profit - they do of course not mess up on purpose as it hurts them as much as it hurts you and I love the fact that representatives of the company check in here -in this thread- without being baited into online drama.
All they want to do is help and make it right....props to them.

No, I do not own one of their systems, I am just a fellow self-employed guy, passionate about his underpaying work, one who is trying to make ends meet - one who understands.

Yes, it is a shame as we want to see all of our manufacturers to be succesful and all of our fellow pinsiders be 100% happy with their purchases, you are right