I have never had a problem with support from JJP. It has been great.
(Topic ID: 154291)
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Quoted from dgoett:I do see both sides of it but when you're $9000+ proud of the games you sell, the support should be stellar.
I work for a retailer and prices are higher for the tech support and warranty/parts offered.
You win most, and lose on a few. That's just how business operates. Hopefully you're selling a product you feel will be reliable.
In JJP's case as far as WoZ [can't comment on Hobbit] there's an abundance of glitches and weird problems that plagued early games and games in certain time blocks of manufacture.
The ones we've sold locally, have been very reliable in home use. Lots we've never heard a peep out of the customers.
Sounds like tech support [department - not people] needs to improve and be way more responsive.
If JJP offers white glove tech support that 9k game is going to cost 10k+. I think one of the challenges JJP has here is they are bringing new people into the hobby that may not be as comfortable troubleshooting and fixing things and expect someone to do it for them as they paid a lot for their game. Doing more with support means we all pay more for the games.
I don't have a JJP distributor in New Zealand so really all I care about is being able to get parts (no problems there) and I have emailed Lloyd before to confirm my diagnosis all good, again excellent response. Plenty responsive from my standpoint and really all I ask for.
Quoted from pezmel:You nailed it CLG. Due to my inexperience and the cost of the machine I'm extremely nervous to do much of anything except basic troubleshooting. I'm monkey-handed I'm the king of the over-torque. None of this was an issue with my topic but it's a great point.
With all that said, I LOVE this machine. It's been a rough two weeks not coming to Dorothy's rescue.
We were all there once and I totally understand where you are coming from. Here I have no options other than fixing it myself. It gets easier to work on them though!
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