How about a little UPS bashing to even things up some. After sitting around for two days at a UPS facility collecting dust, UPS thought maybe they should put my package on a truck. Cool. So yesterday it is "out for delivery". Never showed up. Today it is "delivery delayed due to circumstances beyond our control". Whatever happened yesterday (the truck broke down, the driver quit mid-route, the driver just didn't feel like bringing it out to my house late in the day, etc.) it certainly was within their control. But since they have absolutely no real repercussions from poor service--who cares? Wish people would use Fed-ex instead, they are usually somewhat better.