Actually, it is. You have to escalate it with a manager, and be pushy. I got to know my mailman pretty well, he was the head of the clan here, and have a few reports pulled for me, it shows maps of it being scanned at my home and where it's scanned along the way. Unfortunately, if it was not delivered, it's useless. For what it's worth, I send thousands of packages a year, and very few are totally lost. A few get wacky, bouncing around the US for no reasons, but lost ones are rare.