Quoted from LTG:We need to remember. It may not be urgent to us. We may have answered it a thousand times already.
But to a person needing help, it may be urgent, and it is their first time with the problem.
Please try to help. They need it, they will learn and grow. And when you help someone, you help everybody. Keeping pinball growing makes all the things going on now, possible. If we do otherwise, it is easy to get people giving up, leaving the hobby, and getting us back to the dark days with a dying hobby.
LTG : )™
^ This, please post the outcome so others with this issue in the future can diagnose similar issues.