(Topic ID: 299442)

Unresolved issue with Pinball_Basement - No communication (resolved)

By ForceFlow

9 months ago


Topic Heartbeat

Topic Stats

  • 17 posts
  • 9 Pinsiders participating
  • Latest reply 8 months ago by ForceFlow
  • Topic is favorited by 3 Pinsiders

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    #1 9 months ago

    I made a deal to sell something to Pinball_Basement at Pinfest. He didn't want to pay the full amount in cash, so he offered mostly cash and one of the MPUs he builds. I accepted the deal.

    Unfortunately, due to the usual bustle of the show, delays on closing the deal, and unexpected request to cart it over to his booth, I had my hands full and I simply forgot about grabbing the board we agreed upon.

    I sent him a message on 7/31, asked if he could ship it to me, and I offered to cover the cost of shipping. No response. I sent a few follow-up messages. No response.

    I finally sent a more sternly worded message expressing my mild annoyance, and he sent me a paypal invoice on 8/9 for the cost of shipping. I paid it immediately. He did not send a tracking number, nor did he respond to any of my follow-up messages.

    I figured he may have just been busy, so I waited a couple weeks to allow for some shipping time, but nothing arrived.

    I sent another message; again, no response. 4 weeks have now passed since the beginning of all this.

    I think this should have been a fairly quick and simple matter to resolve--or at least easy to communicate if there was a problem. It's a little frustrating when there is no communication at all.

    I have no idea what is happening on his end. I don't know if it will be resolved. As far as I could tell, he seemed to have plenty of boards on-hand at the show.

    I don't expect to receive special treatment from anyone. I never ask for special treatment either. However, if this is how Pinball_Basement treats a member of the community, I think it is necessary to share this experience.

    If I hear from him and/or receive the board that was agreed upon, I will post a follow-up.

    #2 9 months ago
    Quoted from ForceFlow:

    I made a deal to sell something to Pinball_Basement at Pinfest. He didn't want to pay the full amount in cash, so he offered mostly cash and one of the MPUs he builds. I accepted the deal.
    At the show, he delayed several times saying he didn't having the cash to pay, but then finally late in day he was ready to make the deal. I carted the item to behind to his booth, he paid, and I left.
    Unfortunately, due to the usual bustle of the show, delays on closing the deal, and unexpected request to cart it over, I had my hands full and I simply forgot about grabbing the board we agreed upon.
    I sent him a message on 7/31, asked if he could ship it to me, and I offered to cover the cost of shipping. No response. I sent a few follow-up messages. No response.
    I finally sent a more sternly worded message expressing my mild annoyance, and he sent me a paypal invoice on 8/9 for the cost of shipping. I paid it immediately. He did not send a tracking number, nor did he respond to any of my follow-up messages.
    I figured he may have just been busy, so I waited a couple weeks to allow for some shipping time, but nothing arrived.
    I sent another message; again, no response. 4 weeks have now passed since the beginning of all this.
    I think this should have been a fairly quick and simple matter to resolve--or at least easy to communicate if there was a problem. It's a little frustrating when there is no communication at all.
    I have no idea what is happening on his end. I don't know if it will be resolved. As far as I could tell, he seemed to have plenty of boards on-hand at the show.
    I don't expect to receive special treatment from anyone. I never ask for special treatment either. However, if this is how Pinball_Basement treats a member of the community, I think it is necessary to share this experience.
    If I hear from him and/or receive the board that was agreed upon, I will post a follow-up.

    I bought a WPC89 powerdriver board from him earlier in the year. Worked great when I got it, but it did take him almost a month to get it to me.

    Not sure if maybe he's got other stuff going on behind the scenes or what.

    Just my experience.

    #3 9 months ago

    I haven’t done business with him (just haven’t had a need since I’m mostly EMs) so I take a non biased approach to this post.

    I did recall hearing he had some health issues going on recently so I hope he’s doing alright. That being said you definitely deserve an appropriate and timely response.

    Seems like he has a lot to offer to the community from a product perspective so hopefully you can get this resolved.

    -1
    #4 9 months ago

    I will reprint your label and reship your mpu. I don't have any open mpus to ship right now so I'm not sure what happened there

    I'm glad you brought the fixture, but also a bit salty that you undid all your price drops on the item you couldn't sell locally and hiked the price back up 300 dollars.

    #5 9 months ago

    I will be scaling the business back a bit this month, concentrating on products that are more in demand and not moving onto stocking the next tier of items until I'm stocked ahead of that set of products.

    #7 9 months ago
    Quoted from Pinball_Basement:

    I will reprint your label and reship your mpu. I don't have any open mpus to ship right now so I'm not sure what happened there

    Great, thank you.

    Are you saying that you already shipped one? If so, do you still have the tracking number?

    Quoted from Pinball_Basement:

    but also a bit salty that you undid all your price drops on the item you couldn't sell locally and hiked the price back up 300 dollars.

    You're salty? Why couldn't you respond to any of my messages and let me know what was going on? I'm not a mind reader especially when there is nothing to read.

    I admit that I did bump up the price a little a few weeks before show time (not $300 like you're suggesting), however, you also offered less than asking, which I accepted.

    Either way, that isn't relevant to the issue at hand. I will look forward to closing the book on this transaction.

    12
    #8 9 months ago

    This is the exact reason Pubside should allow negative feedback on people. No one is going to know about your experience unless they come to THIS thread. However, if you were able to leave feedback people would easily check his feedback to see your experience. In its present form Pinside feedback is about as worthwhile as eBay feedback; it’s all fluffy and feels good with no real meat to it.

    #9 9 months ago

    This is a duplicate thread so throw a lock on it there's one already titled pinball basement to solve your issues with him

    -6
    #10 9 months ago

    To be honest, working with you gives me anxiety. Everyone I talked to at Allentown was happy to be there and excited for the weekend, except for you. When talking with you, there was lots of frustration and eye rolls. I told you ahead of time I would use sales to pay for the item, I offered to pay you when my credit card sales came in when you wanted your cash right away, but you didn't like that, so you had to wait a little longer. You got your money for the test fixture you never used.

    #11 9 months ago

    Now you're just trying to distract from the main point.

    You said your credit card receipts would have taken days to clear and then transfer. I didn't want to deal with that. I wasn't going to leave something behind with a promise of payment later. Nobody does a deal like that. That gave me anxiety.

    I went so far as to accept partial payment via paypal when you didn't have the cash.

    Again, this is not relevant concerning the lack of communication. Why the radio silence?

    #12 9 months ago
    Quoted from Pinball_Basement:

    I will reprint your label and reship your mpu. I don't have any open mpus to ship right now so I'm not sure what happened there

    Quoted from ForceFlow:

    Are you saying that you already shipped one? If so, do you still have the tracking number?

    Quoted from Pinball_Basement:

    To be honest, working with you gives me anxiety. Everyone I talked to at Allentown was happy...

    Not relevant. If you think you already shipped it then fine, things happen. Post the tracking number and ForceFlow and you can figure it out.

    There are a billion other things in life that coulda, woulda. Often a simple, "Whoops, my bad. I'll take care of it immediately." will suffice.

    #13 9 months ago
    Quoted from YeOldPinPlayer:

    Post the tracking number and ForceFlow and you can figure it out.

    He did send me a new tracking number.

    #14 8 months ago
    Quoted from Pinball_Basement:

    To be honest, working with you gives me anxiety. Everyone I talked to at Allentown was happy to be there and excited for the weekend, except for you. When talking with you, there was lots of frustration and eye rolls.

    Lol, I am not surprised at all.

    1 week later
    #15 8 months ago

    The board arrived safe & sound. Thanks Pinball_Basement

    #16 8 months ago

    Glad it got resolved. Pinball basement will always come through for you.

    #17 8 months ago
    Quoted from pinballplusMN:

    Pinball basement will always come through for you.

    Well, I'm not so sure about that. I waited in silence for weeks for a PM. It was only after I made this very public post where I actually got a written response. It seems that there are few other people in other threads who made similar comments and who are still waiting on a response.

    And even then after actually getting a response in this thread here, rather than simply apologizing for the lack of response and just taking care of the issue without further comment, he then dragged out the issue by casting shade in my direction like it was all my fault for making him feel anxiety, stress, and just plain salty. I also didn't appreciate that accusation of me not enjoying the event; I had a really nice time catching up with folks and playing games. These were all aspects of the issue that had no bearing on his lack of communication or the lack of delivery of the board.

    As to the comment about a previous label--whenever a USPS tracking number is created for my address, I get an immediate notification from USPS. I only got a tracking number creation notification for the package that ultimately got delivered. I did not get any prior notifications for any other tracking numbers. So I don't think an earlier label was ever created for my address. But granted, if he introduced an error in the address of the label, then I probably wouldn't have gotten either the notification or the package.

    In short, turning a complaint around on someone is not the right way to handle a customer's issue.

    I'm glad the issue was resolved, but I'm still rather unhappy with the way the situation and the communication was handled. I hope he learns how to handle things like this better in the future.

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