So my Dialed In arrived yesterday. I was a tad excited having watched the game slowly make its way here on a boat from the USA.
I unboxed it, got the legs on and then realised I couldn't find the key to the door. I posted on pinside and quickly found that the key wasn't where others were finding them, zip tied to the shooter rod. I had a zip tie but no keys. I was bummed thinking I ether needed to wait and get a key shipped or needed to drill it out. About 15 minutes after I posted my phone rang, number was from New Jersey. Jack was on the phone wanting to help! We agreed best way was for me to drill and they would ship a lock or reimburse me my choice.
Now here is where it gets a little embarrassing, while I had looked repeatedly for the key my daughter started looking and ending up finding it in a plastic pouch taped to the box. So, no drilling involved and the game was quickly up an running but I was blown away by the service.
Happy to report the game plays perfectly out of the box after about two months of shipping by truck, ship and truck halfway around the world. Amazing game thanks JJP!