Finally remembering to make this post for the second Ultraman CE I have received with review, yep my second. SO about 4 months back I picked up my Ultraman game from a shipping terminal, inspected the box and peeked inside etc, saw no issues. Drove it home and started the unload and noticed the art looked amazing, but not as shiny as I would expect for a butter cabinet (you probably see where this is going). So unfortunately because of some miscommunication or kaiju shenanigans my butter cabinet was not on the game I received unfortunately.
This was a pretty big bummer as I think Ultraman has the best damn art package on a pinball machine, you can fault some things surely but art is not one of them on this game. So I gave a call to Kingpin my distro and they started doing some research, confirmed it was a non-butter with spooky and said he would research options. At this point I cant imagine any option besides just refunding my 1k and frankly how could I complain. It would make it so I was not out any extra cost, paid for what I received and all parties would be balanced. What exactly other option do I have, its not like they are going to go pick up a huge pinball game from across the country, pay to ship it back, pay for a new one, eat the cost of reselling my game as a show game or similar and pay to ship a butter cabinet when mine is working perfectly fine. But that's exactly what they did.
Morgan and Kingpin worked together to let me use my first ultraman for a bit as the butters were taking awhile, helped me pack up mine on the pallet I thankfully kept, had UPS come and grab my old one and shipped a brand new buttery Ultraman to my door at no cost. So I can now say I am 2/2 for games delivered that play great, shipped well and had a insanely good customer service experience on both. Shout out Kingpin for going the extra mile to help and Morgan at Spooky for keeping me updated and getting me a brand new butter cab game. Only issue across both games I have seen is my new one the start button light seems to not work but I havent looked at it too closely at it yet and may just be a jostled wire from shipping. Gameplay wise everything is great and damn does that butter shine now that I have had them both in the same spot and lighting to compare.
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