Ok that problem solved.. it was gweem's point about bending the trough guide back into place.. it was way out of whack..
now 2 more questions not necessarily problems. I have seen video's of TZ games where the Slot Machine vuk appears to shoot the ball pretty hard at the flippers.. mine seems kinda.. "BLAH" it shoots it and it isn't very powerful but it may just be perspective.. It certainly gets out of the vuk/subway without an issue but i always thought it was going to be more forceful.
Second is if you drain the powerball on ball 1 and its in the trough.. you have 2 other balls ahead of it and drain those.. now the power ball is the first ball in the trough for a new game.
I start a new game and immediately get powerball. Is that normal? Or should the game know to reset the location of the balls and feed the powerball into the GB machine?